There are three ways how you can get help:
Search our Guides & FAQ's
We have created over 300 guides and FAQ's explaining how to get the most out of our products. We recommend that you start looking there.
- Click the Help button, on most pages of our website you can find it in the bottom right corner.
- Type in a few keywords of what your question is about, for example "create email" or "change details".
- Choose one of the three suggestions or click More to see more articles.
Contact the live chat
Can't find the answer you are looking for? Then you can click "Live chat" to talk directly with one of our supporters.
Note: The English chat support is open 24/7, every day of the year!
Create an email ticket
You are of course also welcome to contact us via email. We normally answer within 24 hours, also during the weekend.
If you have a question about payments or the administration of your domain and subscription, write to One.com sales. For all other questions write to One.com technical support.
After you have created your support ticket, we will send you a confirmation with a link to your ticket. Click the link to add more information to the ticket or, for example attach screenshots.
Tip: Include screenshots to illustrate your question, it helps our supporters to better understand what the issue is and to make sure you get the right answer.