Frequently asked questions about Stripe
In this section, you will find answers to the most common questions about Stripe.
If you're looking for set-up instructions, please check out our guide on getting started with Stripe.
- What is Stripe?
- How do I get started with Stripe?
- Do customers need a Stripe account to buy something in my Online Shop?
- Is Stripe secure?
- Is Stripe PCI compliant?
- Is SSL provided with my Online Shop?
- How soon can I accept payments?
- How often does Stripe transfer money to my account?
- How does Stripe handle false cards and orders?
- How does Stripe handle disputes?
- Which currencies can I use?
- Is Stripe available in my country?
- How much does Stripe cost?
- How much do refunds cost?
- Will one.com charge me for using Stripe?
- I'm having trouble connecting to Stripe.
- How do I disconnect my Stripe account?
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What is Stripe?
Stripe is a third-party payment solution that makes it possible to accept credit card and debit card payments in your Online Shop. It's secure and quick - you can almost process payments immediately.
How do I get started with Stripe?
Connect to Stripe in the settings for your one.com Online Shop. Visit our guide to learn how.
Do customers need a Stripe account to buy something in my Online Shop?
No. They only need a valid credit or debit card with the Visa or Mastercard logo.
Is Stripe secure?
Yes. Stripe follows the most strict requirements for security in the industry.
Is Stripe PCI compliant?
Yes. Stripe is certified as a PCI Level 1 Service Provider.
Is SSL provided with my Online Shop?
Yes. Your one.com Online Shop is served over SSL through the site made with Website Builder.
How soon can I accept payments?
You can accept payments as soon as your Stripe account is connected to your Online Shop. Stripe handles all your transactions.
How often does Stripe transfer money to my account?
Stripe transfers money to your bank account based on a schedule set in your Stripe dashboard. The schedule can be changed in your Settings. You can also get an overview of transfers from Stripe to your bank account in your Stripe dashboard.
Remember that most banks will only process the transfer on business days, so that a few extra days might be added to the total transfer time.
How does Stripe handle false cards and orders?
Stripe prevents fraud by detecting suspicious activities. For example, transactions for repeated orders will be rejected. Stripe also works with global partners and credit card networks to monitor fraud.
How does Stripe handle disputes?
one.com isn't responsible for disputes of purchases. All disputes will be handled by Stripe directly.
Which currencies can I use?
In general, you can use the currency of the country you are in. The available currencies also depend on where your connected bank account is located.
Stripe charges a conversion fee for charges in a currency not associated with your bank account. The conversion fee varies, but it's about 2% on top of the regular transaction fees.
To avoid this fee, you can connect a bank account from the country with the currency you're using. Payments with that currency will then go to that account without a conversion fee.
Is Stripe available in my country?
You can accept payments from international customers if your bank account supports Stripe.
Stripe is expanding to more countries.
How much does Stripe cost?
You can find an updated overview of Stripe's fees on their website.
How much do refunds cost?
Refunds are free with Stripe. If you refund an order through the Stripe system, the payment transaction fee will be refunded to your account.
Will one.com charge me for using Stripe?
one.com will not charge you anything. Stripe is included in your Online Shop subscription.
However, Stripe charges a fee for every transaction, and specific payment methods require a monthly subscription fee.
I'm having trouble connecting to Stripe.
If you get a message telling you that the account already exists when you try to sign up for Stripe, you may already have one. Restart the process and login with your existing Stripe account instead.
You can email Stripe directly at support@stripe.com.
How do I disconnect my Stripe account?
You can easily disconnect your Stripe account from your Online Shop.
- Log in to your Control Panel and select Go to Online Shop inside the Online Shop tile.
- Go to Settings and scroll down to Payment options.
- Click Edit next to the email address used for your connected Stripe account and select Disconnect Stripe in the window that opens.
Do you want to connect to a different Stripe account? Follow the steps in this guide.
More information about Stripe: