Setting up Microsoft Outlook 2003

Are you using a Mac or a newer version of Outlook?

Please check out the guide for your setup on our support pages.

New one.com Control Panel update

With the rollout of our new Control Panel design, some steps or screenshots in this guide may look different from what you see now. While we work on updates, please check the guide below whenever the instructions don't match your screen:

Navigating the new one.com Control Panel design

Open Outlook and select Tools. Click E-mail Accounts.

Select E-mail accounts in MS Outlook.

Select Add a new e-mail account

Add a new e-mail account.

Click Next

Click next.

Select IMAP and click Next

Using IMAP server for incoming mail in MS Outlook.

Enter Your name and E-mail address.

Entering user information for setting up the email account in MS Outlook.

For Incoming mail server (IMAP), enter imap.one.com. For outgoing (SMTP) server, enter send.one.com

Typing in IMAP and SMTP details for the email account in MS Outlook.

In Logon Information enter the e-mail address and password that you created in the control panel.

Enter the email address and password for the email account in MS Outlook.

Configuration of the SMTP server in Outlook. Click More settings.

Configuration of the SMTP server in MS Outlook.

Select Outgoing Server and then My outgoing server (SMTP) requires authentication. Click OK.

The outgoing server requires authentication.

Click Next

Click next.

Click Finish

Finishing the setup of an email account in Microsoft Outlook.

Select Advanced. In Incoming mail (IMAP) enter 993 and select This server requires an encrypted connection (SSL). In Outgoing server (SMTP) enter 465 and select This server requires an encrypted connection (SSL).

Configuration of SMTP port number in MS Outlook with One.com.

Click OK

Click to save your settings.

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