Help, my email account was hacked!
If your email account has been hacked and used to send spam, don't worry, in this guide, we explain how you can fix it in a few simple steps.
- Step 1 - Change passwords for all accounts
- Step 2 - Scan your devices for viruses or malware
- Step 3 - Check if SSL is enabled in your email settings
- Step 4 - Contact support to have outgoing email unsuspended
Note: If we notice that an email account has been compromised, for example, because it's used to send spam, we'll temporarily suspend the outgoing email server. You can still receive emails, but, for safety, sending is suspended until the issue is resolved.
Step 1 - Change passwords for all accounts
Start by changing the password for every email account that has been created on your domain. This ensures the hacker no longer has access.
You can do this from the Control Panel for all accounts, or via Webmail for each account separately. Check our specified guide for detailed instructions:
Step 2 - Scan your devices for viruses or malware
A hacker got access to your email account because they got hold of your password, often through malware. It's therefore important to scan any devices you use to log into your email account for viruses or malware.
Tip: We recommend to regularly scan your devices to prevent infections. Many antivirus programs are available online, some offer free versions or trials if you don't already have one installed.
Step 3 - Check if SSL is enabled in your email settings
If you're using an email client like, for example, Outlook, make sure you are using a secure, encrypted, connection: SSL/TLS/STARTTLS for sending and receiving emails. If you are unsure about the settings, check our guide:
Step 4 - Contact support to have outgoing email unsuspended
If your outgoing email has been suspended and you’ve updated your passwords, please contact our support. Our technicians will review everything and restore sending access.
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