Unfortunately, sometimes hackers gain access to your email account and use it to send spam. In this guide, we explain how you can fix this.
- Step 1 - Change password for all accounts
- Step 2 - Scan your computer for viruses or malware
- Step 3 - Check if you are using SSL in your email settings
- Step 4 - Contact support to have outgoing email unsuspended
Note: If we notice that an email account has been compromised, for example, because it is used to send spam, we will temporarily suspend the outgoing email server. You can still receive new emails, but you are unable to send anything.
Step 1 - Change password for all accounts
The first thing you need to do is make sure the hacker no longer has access, by changing the password for each email account that has been created on your domain.
You can do this from the control panel for all accounts, or inside Webmail for each account separately. Check our guide for more information.
Step 2 - Scan your computer for viruses or malware
A hacker got access to your email account because they got hold of your password. It's therefore important that you scan all computers that you use to login to your email account for malware.
Tip: Included with Office 365 Plus through One.com, is a free license for antivirus software Comodo Internet Security Pro.
Step 3 - Check if you are using SSL in your email settings
Did you set up your email account in a client like for example Outlook? Then it's important that you make sure you are using an encrypted connection (SSL/TLS/STARTTLS) to send and receive your email. If you don't know what settings to use, check our guide below.
Step 4 - Contact support to have outgoing email unsuspended
If your outgoing email server has been suspended, you can now contact our support to have it reactivated. Our technicians will check if all passwords have been updated and then reopen for outgoing emails.