Finding help and contacting support
This article will guide you through the different ways to find information on one.com. We recommend starting with our guides or FAQs, which provide step-by-step instructions and often include images for most situations/scenarios.
Search our Guides & FAQs
We have created over 300 guides and FAQs explaining how to get the most out of our products. If you have any questions about our products and services, this is an ideal place to begin. Click the blue button to start your search:
Type a few keywords in the search bar, for example, "create email" or "change owner". Choose one of the suggested articles, or click the magnifying glass to see more articles.
Contact the live chat
Can't find the answer you are looking for? Our support is always happy to help. You can contact them by clicking the blue button:
Please choose "Chat with us" to start the live chat (see image below).
Note: The English chat support is open 24/7, every day of the year!
Create an email ticket
You are also welcome to contact our support by sending an email ticket to us:
You can pick a topic from the list to start writing your question (see image below). Please make sure to enter an email address you have access to since this will be the email we reply to. Once you create a support ticket, you will receive a confirmation email to your chosen contact address. We always strive to answer within 24 hours, even on weekends.
What information should I include in my email to you?
- Provide a detailed explanation of how the issue can be reproduced, step by step.
- Explain what was expected to happen.
- Include the exact wording or code of any error messages you received, if applicable.
- Mention any troubleshooting steps or solutions you may have attempted already.
- Consider including screenshots that illustrate the issue.
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