We have developed an add-on plan for WordPress with additional plugins and features called Managed WordPress. Furthermore, our support team will assist you with maintaining your WordPress installation.
This article aims to provide an overview of our specialised support for Managed WordPress customers. We will do our best to ensure your Managed WordPress installation runs smoothly.
Here is an overview of what our specialised support entails:
- Providing additional support - You can check out the list of offered tasks and services below.
- Prioritised chat support - Enter the chat via the Managed WordPress dashboard in your control panel, and you will be redirected to a customer service representative without being connected to the chatbot first.
- Prioritised email support - If you would like to ensure that your cases are handled with a higher priority, you can use the email address listed in the Managed WordPress dashboard within the control panel to contact us.
Why should I get Managed WordPress?
one.com's Managed WordPress is an add-on plan for WordPress that gives you access to additional plugins, optimised security, enhanced performance, and priority support.
Check out our guide for more information on Managed WordPress and how to enable it.
List of tasks/services we offer
Here is the current list of tasks/services we offer to our Managed WordPress customers:
- One migration per customer: We do the migration for you. This can apply to newly registered domains or domain transfers. We need the FTP/SFTP connection details from the external server where your current WordPress installation is hosted to do this. Please get in touch with your previous provider if you can't find the FTP/SFTP connection details.
- Fix WordPress database connection string issues: Meaning issues where you are getting the "Error establishing database connection" error on your WordPress installation.
- Troubleshooting error messages: For instance, if you have a White Screen Error, Internal Server Error, PHP error message, or similar, we will help enable debug mode and PHP error messages if needed to help isolate the cause of the issue. If WP Admin is inaccessible, we can help bring it back up by deactivating misbehaving plugins or restoring it to a previous PHP version (available in the control panel) if the site is incompatible with the current one. We can not guarantee to fix the issue as it might be a 3rd party plugin or theme issue.
- Manual update of WordPress: This could, for instance, be in cases where the manual update is incomplete or you prefer us to do it for you.
- Backup restorations and saving backups using the Backup & Restore interface.
- Offer Apache access, server error logs, and WordPress error logs if available upon request.
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