How to upgrade from Basic Mail to Exchange

In this guide, we'll show you how to upgrade from a Basic Mail account to an Exchange account. If you're seeking enhanced features for your Email and Calendar, consider upgrading to a Microsoft Exchange account. This upgrade not only provides advanced functionalities but also allows you to integrate your Office apps seamlessly, facilitating efficient collaboration with others.

Exchange provides the fully functional capabilities that you have with Premium Mail. If your Basic Mail account includes Premium Mail, Exchange will make the add-on unnecessary and automatically cancel it. Note that Sanebox is not compatible with Exchange.

Step 1 - Click the Email and Microsoft 365 tile in the one.com Control Panel

  1. Log in to the one.com Control Panel.
  2. Click the Email and Microsoft 365 tile to go to Mail administration.

Your emails will be automatically migrated to the new Exchange account, but you need to export your calendar events if you want to keep them before converting your account from Basic Mail to Exchange. Check these guides on how to export your calendar:

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Step 2 - Locate the email account you want to upgrade to Exchange

Locate the email account you want to upgrade to Exchange and click the three dots to the right of the account.

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Step 3 - Select Upgrade

Select Upgrade in the menu that appears.

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Step 4 - Choose an Exchange plan

Choose the Exchange plan you want to upgrade to for your account. You can choose between Exchange Online, Microsoft 365 Business Basic and Microsoft 365 Business Standard.

Check this guide to see more information about the different Exchange tiers.

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Step 5 - Enter the account details

Enter a new display name and an email address for the temporary password for your Exchange account, and click Upgrade to confirm.

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Step 6 - Add payment information

When upgrading from Basic Mail to Exchange, you'll need to pay for the remaining days until renewal.

  1. Choose payment type.
  2. Then click Approve.

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Step 7 - Pending status

Your account will be shown as Pending. It can take some time until the account is created and ready to use.

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Step 8 - Login to Microsoft and complete the setup

An activation email containing a link with a temporary password and a login page for your new Exchange email account is now sent to the email you entered in the previous step as a secondary email.

Click here to go to the Microsoft login page and complete the setup.

  1. Enter your new Exchange email address and click Next.
  2. Type in the temporary password we sent you and click Sign in.

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Step 9 - Password creation

Since the password you got in the link was only temporary, set a new password for the account.

Click Sign in.

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Step 10 - Multi-factor authentication

You'll need to enable multi-factor authentication to keep your account as secure as possible.

In this step, you can choose between Microsoft Authenticator, another authentication app or SMS verification.

We'll show you the steps for SMS verification, and if you choose an app for the verification method, you can follow the link below for instructions.

Please follow the following instructions below for SMS verification:

  1. Click Next in the window More information is required
  2. Click I want to set up a different method.
  3. Choose Phone and click Confirm.
  4. Select your country from the drop-down list and enter your phone number.
  5. Click Next.
  6. Type in the 6-digit code that was sent via SMS and click Next.
  7. Click Next and Done.

For more information on how to set up multi-factor authentication (MFA) using another method than SMS verification, click the link below:

Step 11 - Confirm that all emails are migrated

Your emails are being migrated to your new account automatically, and you can continue using the account during this process. You'll receive a notification that you'll need to confirm that all emails have been migrated correctly.

You will be notified via email if any emails cannot be migrated due to factors such as attachment size or other issues. We recommend reviewing your email and checking to see if all emails have been migrated.

Note: Keep in mind that you won't be able to move emails larger than 35 MB to your new Exchange account, as Microsoft does not accept emails over that size limit.

Step 12 - Import your calendars

When the account is created, you can import your calendar by following the link below:

Step 13 - What happens with my old basic Mail account?

Your old Basic Mail account will be renamed and accessible with the old password via Webmail or another email client in case you need to review any emails that were not migrated or download your calendar. 

You can find your old account under Your email accounts in your Control Panel. When you no longer need the old account, you can delete it. 

Note: If you want to access your Basic Mail account after the migration and use a different email client, you must set up the renamed Basic Mail account again.

Step 14 - Done!

You are done and can enjoy your Exchange account.

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