When using Cloudflare with your one.com domain, you may encounter technical issues during the setup of DNS settings or with the connection. In this article, you’ll find answers to some of the most frequently asked questions and common issues.
Note: If you don’t find an answer to your question here, please contact Cloudflare support for assistance or reach out to our support.
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Does Cloudflare replace my hosting service?
No, Cloudflare works alongside your one.com hosting to improve speed and security. Your website and domain are still hosted at one.com.
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How do I update my DNS records after moving to Cloudflare?
Once Cloudflare is active, you manage your DNS through the Cloudflare dashboard instead of the one.com Control Panel.
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What about my email records (MX) when using Cloudflare?
When connecting your domain to Cloudflare, note that Cloudflare proxies web traffic like A and CNAME records but doesn't proxy email traffic like MX records. To avoid email delivery issues, ensure your MX records are set to "DNS Only" in the Cloudflare dashboard.
To verify, navigate to the DNS section in your Cloudflare dashboard and confirm that your MX records are not set to "Proxied".
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Why are changes to my website not reflecting immediately?
If you’ve made changes to your website but aren’t seeing them immediately, it might be due to Cloudflare’s caching. Try clearing your cache in the Cloudflare dashboard under the Caching section to resolve this.
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What should I do if my website goes offline after setting up Cloudflare?
If your website goes offline after activating Cloudflare, double-check the DNS records in Cloudflare's dashboard to ensure they match those in your one.com Control Panel.
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My website suddenly stopped working! What should I do?
If your website stops working without a noticeable reason, it might be due to a change in your server’s IP address or other DNS settings. During migrations, we may move your domain to a different server, which can cause changes to your IP and DNS settings. Contact our support to verify that the DNS records are set up correctly in Cloudflare.
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What additional features does Cloudflare offer for my website?
Cloudflare provides additional features such as custom error pages, web analytics, and third-party apps that you can integrate with your website. You can explore these features under the Apps section in your Cloudflare dashboard.
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