This article is for our existing customers that don't fit any of the new plans because they have multiple add-on domains. We explain what your options are, what the migration process will be, and how to get in touch with one of our agents.
- What is changing?
- What special plans are available?
- What scenario fits you best?
- What will happen next?
- Can I still buy add-on domains?
- Can I be migrated sooner?
Tip: For general information about the new plans, also look here: FAQs about the new subscription plans
What is changing?
We are changing our subscription plans from many specialised packages, to simple all-in-one plans. The change that concerns you most is that we will no longer offer add-on domains in the way we did before.
All add-on domains will become domains without hosting that you can connect to a hosting plan with webspace. Once connected, the domain will share the features and performance of your main plan, including extra services, like SiteLock or Premium Mail.
Our biggest standard plan is "Guru", and it allows you to connect up to 10 domains. To connect more domains, new customers will need to buy an additional hosting plan.
Tip: You can park unlimited domains without hosting, even if you don't have a hosting plan. These domains don't have any hosting features, like webspace or email, but you can redirect them to other websites or "for-sale" listings.
What special plans are available?
We have developed two additional plans for our existing customers that currently have many add-on domains. You cannot find these plans on our website or in the One.com control panel, and they are not available to new customers.
- Genius - connect up to 40 domains with 1000 GB SSD storage.
- Unlimited - connect unlimited domains with 1500 GB SSD storage
Both plans come with 1 x CPU priority per domain, with a maximum of 16, and 512 MB RAM per domain, with a maximum of 16 GB.
What scenario fits you best?
Below we have listed some likely use cases, and what plans we recommend with it, to give you an idea of the possibilities.
You build and manage websites for clients
You're best off with an "Unlimited" plan. It allows you to manage multiple websites with Beginner-level specs inside a single hosting allocation. The costs per domain are minimal, and you still have the option to buy additional features that some of your clients might be interested in.
You manage one or multiple key websites or web apps
Then performance and features are important for you. We recommend "Expert" or "Guru" for your critical sites; you get fast hosting, generous storage and email allocations, and valuable extras, like extra security with SiteLock Find.
You can group all projects under a single "Guru" plan (up to 10 domains), or have multiple "Enthusiast" plans (up to 5 domains). Domains that you only use to redirect can be switched to parked standalone domains.
You have a domain portfolio
These domains generally don't need any hosting services, so we recommend that you switch them all to standalone domains without hosting. You can still redirect these domains to existing sites or "for-sale" listings without paying for hosting email and web content. Of course, you can always upgrade them to a hosting plan when you're ready to build.
Note: It's not possible to change to domain only (without hosting) from the One.com control panel. Please contact our support to have this done manually.
What will happen next?
- Until your subscription is getting close to renewal, nothing changes, and you stay on your current plan. Add-on domains will get renewed as usual.
- When your primary domain, the one with webspace, is approaching renewal, we will send you an email with more information about the new plans and the upcoming migration.
- Next, one of our agents will reach out to you to discuss what your needs are, and what plan, or combination of plans, fits best. You can expect us to contact you before the renewal email is sent, which is 60 days before the end of the subscription period.
- Once you have agreed on a solution, we will migrate your main domain and all add-in domains manually to the new plan.
Tip: If you don't want to wait until we contact you, you are welcome to send an email to contact@one.com. Please include your email address and a phone number we can reach you on. One of our agents will then get back to you.
Can I still buy add-on domains?
It's no longer possible to buy add-on domains, but you can purchase single domains without hosting. These domains have no webspace, but you can redirect them to other sites with DNS.
However, if you were able to buy add-on domains before, and you are still on one of the old packages, you can have your domain without hosting converted to an add-on domain. Check this guide for more information: How can I order an add-on domain?
Can I be migrated sooner?
If you don't want to wait until your main domain is up for renewal, we can migrate you sooner.
Please send an email to contact@one.com with your domain name, email address and a phone number we can reach you on. One of our agents will then get in touch with you.
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