Note: In this FAQ we answer questions for customers migrating to one.com, from Nettonet, Cliche, Webdomain and Team Internet.
- When will my website be moved to one.com?
- Will I have to change my email setup?
- What does it cost?
- Who is one.com?
- Which support department can help me?
When will my website be moved to one.com?
We do not know exactly when the migration will happen yet. It will be done one user at a time, starting from the middle of January until the end of February. When we are about to move your website and email we will let you know.
Will I have to change my email setup?
If you configured your email clients following the recommendation of your current hosting provider, it will continue to work the same after the move.
If your email doesn't work, please change your details to the settings below. We recommend that you make a backup of your emails, before making any changes.
Username: your complete email address
Password: the one you chose when you created your account
Incoming server: pop.one.com
Incoming server port: 995 + SSL
Outgoing server: send.one.com
Outgoing port: 587 + TLS/SSL/STARTTLS (or 465 + SSL/TLS)
Outgoing server authentication: username and password, same as the incoming server
If you have updated your settings, but still have issues, please contact our support.
What does it cost?
You will get access to the extra features of one.com as soon as you are moved here, but you will not be charged anything extra until it is time to renew your subscription and domain. We cannot tell you the exact price at this moment, as it varies between customers, depending on what package you have now, which type of domain you have, and which currency you get billed in.
Who is one.com?
one.com was established in 2002 in Denmark and is today one of the leading companies in Europe within the provision of domain names and sales of web hosting services.
Which support department can help me?
If you have received a welcome email from one.com, and login information to our control panel, then your hosting is moved, and one.com supporters will be able to assist you.
If you have not yet received this information, your data is still with your current provider and they will be the ones best equipped to help you.