Have you received a suspicious email that looks like one.com has sent it? In most of these fraud emails, they make it sound very urgent to pressure you into doing something hastily.
Some of the ways they try to fool you include threatening with your domain getting suspended or deleted if you don't pay soon, asking for your account details, or asking you to log in using their link.
We did not send this email. It's a so-called phishing email. Phishing emails are often challenging to recognise because they make it look like they're being sent by someone else - in this case one.com.
Important: one.com will never ask for your password. If you receive an email asking you to provide your contact mail and password, we recommend deleting it immediately or moving it to the spam folder. Should one.com need your password for troubleshooting purposes, this will happen only by prior arrangement with you.
If you have answered a suspicious mail with your credit card details, we highly recommend contacting your bank and cancelling your credit card.
What can I do myself?
- Be cautious if you receive an email with many spelling errors or that looks like a bad translation from another language.
- Double-check the sender address of the email and not just the sender's name. The sender's address often indicates that it is indeed a fraud email, for example, if it contains a lot of numbers.
- We highly recommend that you check out our guide to Activate the virus and spam filter for your email.
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