The Online Shop offers several shipping options, meaning you can always customise your shipping methods to suit your and your customers' needs. This guide will take you through the different shipping options and settings in the Online Shop.
You can add multiple shipping options, allowing your customers to choose. For example, you can add an express option that has faster delivery but is also more expensive.
When you add a shipping option, you can choose between a flat rate and a weight-based rate. The best choice for your shop depends on the products you sell and the shipping options you want to offer your customers.
Tip: Did you know that it is also possible to integrate the Online Shop with Shipmondo? This feature is currently available for customers with the Website Builder Business + E-commerce add-on plan in Denmark, Sweden, Norway, and Belgium. You can read more about Shipmondo in this guide.
Shipping destinations
When creating a shipping option, you must select which countries you want to ship to. You can also choose specific regions for the most common countries instead of shipping to the whole country.
If you want to set different prices per country, you can create a shipping option for each country. Which shipping option is available to your customers depends on the address details they have entered at checkout.
Tip: Enable Local pickup and let your customers come by your store to pick up their order.
Add a flat-rate shipping option
A flat rate has the exact shipping price regardless of weight. You must specify a base fee and an extra fee for each item.
- Log in to your Website Builder dashboard and click Online Shop in the menu on the left.
- Click Settings and VAT & Shipping.
- Under Own shipping option, click Create shipping option.
- Select the flat-rate shipping option.
- Add a name for the option, such as "Express" or "Premium". The customer will be able to choose from this at checkout.
- Enter the countries to where you want to ship. Start by typing a country name and then select one of the available suggestions.
- For the Flat fee, you need to enter the base fee that will be charged for each order.
- If you want to add a fee for each additional item, you can tick the box for this and enter the amount that should be added.
- If you want to offer free shipping for orders above a certain value, you can tick the box for this and enter an amount.
- Click Save.
Tip: For the most common destinations, you can also select specific regions, instead of shipping to the whole country. This can be handy if you, for example, have a flower shop and you only want to deliver goods nearby.
Add a weight-based shipping option
A weight-based rate changes according to a product's weight. This can be useful because postal and shipping companies base their rates on the weight of the package.
- Log in to your Website Builder dashboard and click Online Shop in the menu on the left.
- Click Settings and VAT & Shipping.
- Under Own shipping option, click Create shipping option.
- Select weight-based rate.
- Add a name for the option, such as "Express" or "Premium". The customer will be able to choose from this at checkout.
- Enter the countries to where you want to ship. Start by typing a country name and then select one of the available suggestions.
- Set the weight ranges, for example, 0 - 5kg. Click Add new weight range if you want to add more. The first range always starts with 0, and the last always ends with infinity. Enter a fee for each weight range.
- Click Save.
Note: Remember to enter the weight for each product if you want to offer your customers weight-based shipping.
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