The one.com Online Shop offers several shipping options, which means that you can always customise your shipping methods to suit the needs of you and your customers. This guide will take you through the different shipping options and settings in the Online Shop.
You can add multiple shipping options, giving your customers the option to choose. For example, an express option that has faster delivery but is also more expensive.
When you add a shipping option, you can choose between a flat rate and a weight-based rate. Which option is best for your shop depends on the products you sell and the shipping options you want to offer your customers.
Tip: Did you know that it is also possible to integrate the one.com Online Shop with Shipmondo? This feature is currently available for customers with the Website Builder Business + E-commerce add-on plan in Denmark, Sweden, Norway, and Belgium. You can read more about Shipmondo in this guide.
Shipping destinations
When you create a shipping option, you need to select which countries you want to ship to. For the most common countries, you can also select specific regions instead of shipping to the whole country.
If you want to set different prices per country, you can create a shipping option per country. Which shipping option is available to your customers depends on the address details they have entered at checkout.
Tip: Enable "Local pickup", and let your customers come by your store to pick up their order.
Add a flat rate shipping option
A flat rate has the same shipping price regardless of weight. You need to specify a base fee and an extra fee for each additional item.
- Log in to your one.com control panel and click Online Shop.
- Click Settings and VAT & Shipping.
- Under Shipping, click Add new shipping option.
- Add a name for the option, for example, Express or Premium. This will be displayed to the customer at checkout to choose from.
- For Flat fee, you need to enter the base fee that will be charged for each order.
- Enter an additional fee under Extra fee per item. This will be added for each additional item.
- Type the amount above which shipping should be free. Leave the field empty if shipping is never free.
- Enter the countries to where you want to ship. Start by typing a country name and then select one of the available suggestions.
- Click Save.
Tip: For the most common destinations, you can also select specific regions, instead of shipping to the whole country. This can be handy if you, for example, have a flower shop and you only want to deliver goods nearby.
Add a weight-based shipping option
A weight based rate changes according to the weight of a product. This can be useful because postal and shipping companies base their rates on the weight of the package.
- Log in to your one.com control panel and click Online Shop.
- Click Settings and VAT & Shipping.
- Click Add new shipping option.
- Select Weight-based rate.
- Add a name for the option, for example Express or Premium. This will be displayed to the customer at checkout to choose from.
- Set the weight ranges, for example, 0 - 5kg. Click Add range if you want to add more. The first range always starts with 0, and the last one always ends with infinity.
- Enter a fee for each weight range.
- Enter the countries to where you want to ship. Start by typing a country name and then select one of the available suggestions.
- Click Save.
Note: Remember to enter the weight for each product if you want to offer your customers weight-based shipping.
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