How to connect to an SFTP server using FileZilla

In this article, we’ll show you how to connect to an SFTP server, a secure way to transfer files, using FileZilla.

Please ensure you have downloaded FileZilla and the program is open before proceeding.

Note: Before you can login with SFTP, make sure that SFTP or SSH access is activated in your one.com Control Panel.

How to connect

  1. First, navigate to your connection details in the one.com Control Panel. Click here to open the SSH & SFTP section directly.
  2. Under SSH & SFTP Administration, your domain's specific connection details are displayed.
  3. Open FileZilla and enter the connection details from the Control Panel in the required fields: Host, Username, Password and Port.
  4. Click Quickconnect to connect to the server.
    If this is the first time you log in using SFTP on this device, you'll see a popup message saying that the server's host key is unknown and asking whether you trust it. Click "OK" to approve the connection.

Forgot your password?
No worries! Just follow the steps in our guide Create or change your SFTP password.

If successfully connected, your files and folders will appear on the right side of the screen.

In this screenshot the connection data fields are numbered 1-5. And a red frame around the folder and file area on the right side of the screen.

Troubleshooting connection issues

If the connection fails, a status list below the top bar provides more information. We recommend double-checking:

  • The entered server address
  • The username and password
  • Ensure SFTP/SSH access is activated in your Control Panel
  • No firewall or security software is blocking the connection

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