In this article, we’ll show you how to connect to an SFTP server, a secure way to transfer files, using FileZilla.
Make sure you have downloaded FileZilla and have the program open before proceeding.
Note: Before you can login with SFTP, make sure that SFTP or SSH access is activated in your one.com Control Panel.
How to connect
- Host: Enter in the Host field ssh.yourdomain.com, replacing yourdomain.com with your own domain name. Use lowercase only, and leave out www. in front of the domain name.
- Username: Your username is your domain name (e.g. yourdomain.com) without www.
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Password: Enter the password set for SFTP/SSH via your Control Panel.
Forgot your password?
No worries! Just follow the steps in our guide Create or change your SFTP password. - Port: Enter 22 for SFTP.
- Connect: Click on Quickconnect or press Enter on your keyboard to connect to the server.
- If you receive a warning about an unknown host key, click OK.
If successfully connected, your files and folders will appear on the right side of the screen.
Troubleshooting connection issues
If the connection fails, a status list below the top bar provides more information. We recommend double-checking:
- The entered server address
- The username and password
- Ensure SFTP/SSH access is activated in your Control Panel
- No firewall or security software is blocking the connection
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