Setting up mail on iPhone (iOS 10)

In this guide we show you how to add your email account with IMAP to the mail app on your iPhone with iOS 10.

You can also choose to set up your account with Exchange ActiveSync (EAS). Check out the guide below.

• Setting up Mobile Sync on iPhone

• Step 1 - Go to Settings > Mail
• Step 2 - Tap Accounts
• Step 3 - Tap Add account
• Step 4 - Tap Other
• Step 5 - Tap Add Mail Account
• Step 6 - Enter your account details
• Step 7 - Select IMAP
• Step 8 - Enter your server settings
• Step 9 - Save the account
• Step 10 - Tap the account you added
• Step 11 - Tap your account again
• Step 12 - Tap Advanced
• Step 13 - Check Mailbox behaviors
• Step 14 - Enter IMAP Path Prefix
• Step 15 - Done!

Don't have an email address yet? With our email hosting solution, you can mail professionally with your domain to all your contacts.

Add to cart

Step 1 - Go to Settings > Mail

Open Settings on your iPhone and tap Mail.

Step 2 - Tap Accounts

Tap Accounts.

Step 3 - Tap Add account

Tap Add account.

Step 4 - Tap Other

Select Other as account type.

Step 5 - Tap Add Mail Account

Tap Add Mail Account.

Step 6 - Enter your account details

Enter the account details for the email you want to add:

• Name: this will be visible as the sender.
• Email: the address you want to add.
• Password: you use it to log in to Webmail.
• Description: a name for the account on your device.

Tap Next to continue.

Step 7 - Select IMAP

Tap IMAP as the account type.

Step 8 - Enter your server settings

Enter the following settings:

Incoming server:

• Host name: imap.one.com
• User name: your email account
• Password: the one you use for Webmail

Outgoing server:

• Host name: send.one.com
• User name: your email account
• Password: the one you use for Webmail

Tap Next to continue.

Step 9 - Save the account

Disable syncing of Notes, if this is enabled. Tap Save.

Step 10 - Tap the account you added

Tap the account you just added. You can recognize it by the description.

Step 11 - Tap your account again

Tap your account again to open settings.

Step 12 - Tap Advanced

Tap Advanced, at the bottom of your screen.

Step 13 - Check Mailbox behaviors

Check if the Mailbox behaviors are set correctly. These settings determine where your emails are saved.

You need to select the following folders on the server:

• Drafts mailbox: Drafts
• Sent mailbox: Sent
• Deleted mailbox: Trash
• Archive mailbox: Archive

If no folder, or a different one is selected, tap the mailbox and select the correct folder on the server. The name of the folder is in English.

Note: If the folder is not listed, log in to Webmail and place an email in the folder that is not available. Then try again.

Step 14 - Enter IMAP Path Prefix

Scroll down to the bottom of the screen and enter INBOX as IMAP path prefix, all in capitals.

Step 15 - Done!

Your account is now set up correctly.

Related articles:

• Setting up Mail OS X - Yosemite
• Setting up mail on iPhone (iOS 7)