How to connect to an SFTP server using Cyberduck
In this article, we’ll show you how to connect to an SFTP server, a secure and encrypted way to transfer files, using Cyberduck.
Please ensure you have downloaded Cyberduck and the program is open before proceeding.
Note: Before you can login with SFTP, make sure that SFTP or SSH access is activated in your one.com Control Panel.
How to connect
- First, navigate to your connection details in the one.com Control Panel. Click here to open the SSH & SFTP section directly.
- Under SSH & SFTP Administration, your domain's specific connection details are displayed.
- Open Cyberduck and click Open Connection in the top left to access the connection manager.
- Select SFTP (SSH File Transfer Protocol) in the dropdown menu to connect via the secured SFTP.
- Enter the connection details from the Control Panel in the required fields: Server (Host), Port, Username, and Password.
Forgot your password?
No worries! Just follow the steps in our guide Create or change your SFTP password.
- Make sure Anonymous Login is not selected.
- Click the Connect button to initiate the connection.
- When prompted with an unknown fingerprint notification, click Allow to trust the connection with your host. This security feature confirms the identity of the server you are connecting to.
If the connection is successful, your files and folders will appear as a list in alphabetical order. You can begin securely transferring files between your local computer and the server.
Troubleshooting connection issues
If the connection fails, a prompt will provide more details. We recommend double-checking:
- The entered server address
- The username and password
- Ensure SFTP/SSH access is activated in your Control Panel
- No firewall or security software is blocking the connection
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