Set up an out-of-office message or auto-reply
In this guide, we show you how to enable an auto-reply on your email account in Webmail. If you are unable to answer your emails, for example, because you are on vacation, it is a good idea to set up an out-of-office reply. That way, people are aware that you might not answer right away.
A good out-of-office reply lets people know you are unavailable, when you expect to be back and who to contact instead. You can also use an auto-reply to confirm that an email has been received.
- Step 1 - Go to settings in Webmail
- Step 2 - Find Auto-reply and click Edit
- Step 3 - Add your auto-reply
Step 1 - Go to settings in Webmail
When logged in to your Webmail, click the Settings icon in the menu to the left.
Step 2 - Find Auto-reply and click Edit
Under General, to the right of Auto-reply, click Edit.
Step 3 - Add your auto-reply
Follow the steps below to add your auto-reply:
- Check the box to enable auto-reply.
- Enter a subject for your auto-reply.
- Type in a message for your auto-reply.
- Click Save at the bottom of the screen.
You can also set up an auto-reply from the Email section in the control panel, where you can manage all email accounts on your domain.
Note: If you want to send a test email to confirm that your out-of-office is working, you need to use a different email address than the one you just enabled auto-reply for. Also, to prevent spamming, only one automatic email is sent per day, per address.
What should you enter for the reply-to address?
Additionally, you can specify a reply-to address when you set up the auto-reply message. You can also leave it empty.
If you do enter a reply-to address and someone responds to your vacation message, the email will be sent to that address. This can be useful if you want people to contact someone else or write to an alternative address.
Tip: Remember to disable your auto reply message again when it's no longer needed.
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