Why can't I log in to Webmail?

There could be several reasons why you are unable to log in to Webmail. In this guide, we help you solve this.

Step 1 - Check our status page

Please check our status page on status.one.com to rule out maintenance or server problems. If there are no known issues, continue to the next step.

Step 2 - Check your login details and page

Maybe you are trying to log in from a different page of our site, or with the wrong details.

• Check that you are on the login page for Webmail and not Control Panel.
• Make sure you type in the correct email account and password.
• Verify that Caps Lock is turned off on your keyboard.

Step 3 - Make sure your account is created and active

Before you can log in to Webmail, you need to create the email account in Mail Administration.

1. Click on the Email tile in the control panel.
2. Check that your account is created under Mail accounts, and not as an Alias.
3. Make sure that the account is Active. If not, click the gear icon to the right to activate it.

Step 4 - Reset your password

If your account is active, try changing the password for the email account.

1. Click the gear icon to the right and select Change password.
2. Type in a new password, two times.
3. Click Save.
4. Wait for 5 minutes and try to log in again.

Step 5 - Contact Support

If you still cannot log in, please contact our chat support, so we can help you figure out what is wrong.

Related articles:

How do I log in to Webmail?

How do I change my email password?