Understanding the discount system in your Online Shop
The Online Shop provides various discount options, allowing you to choose when and how to offer discounts on customer purchases. You can create a discount code for customers to use at checkout or set up an automatic discount that will be visible in the shop and automatically be added at checkout. Discounts can be set to apply to the order, shipping costs, or specific products.
Additionally, you can combine two or more discounts in a single purchase, leading to different final discount scenarios. Below, we have included a table to help you understand the possible combinations and the resulting discounts at checkout.
Not sure how to add a discount in your shop? Take a look at our guide: How do I create a discount for my Online shop?
For customers on dedicated Website Builder hosting plans: The discount feature is only available in the E-commerce plan. You can see a complete overview of the features in each Website Builder plan in our guide: Which features are included in each Website Builder plan?
| Discount combination | Is it possible? | Example | Description |
| Order discount + Order discount | ✔ | 10% off Order + 5% off Order (min 30 EUR spent) | Multiple order discounts can apply to the same order. |
| Order discount + Shipping discount | ✔ | 10% off Order + Free shipping | Order discounts and shipping discounts can apply to the same order. |
| Product discount + Product discount (applied to different products) | ✔ | 20% off Trousers + 10% off Shirts | Two different product discounts apply to separate items in the same cart. |
| Product discount(s) + Free shipping discount | ✔ | 20% off Trousers + 10% off Shirts + Free shipping | Product discounts and shipping discounts can apply to the same order. |
| Product discount(s) + Order discount | ✔ | 20% off Trousers + 10% off Shirts + 10% off Order | Product discounts apply before the subtotal is calculated, and then the order discounts apply to the subtotal. |
| Product discount + Product discount (applied to same products) | ✖ | 20% off Trousers + 30% off Trousers | When multiple product discounts apply to the same line item, only the best discount is applied. |
| Shipping discount + Shipping discount | ✖ | Free shipping + Free shipping (min 40 EUR spent) | Multiple shipping discounts can't apply to the same order. |
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