At one.com, we know how important it is to keep your services running smoothly. This article provides an overview of our renewal process, ensuring you’re well-informed every step of the way.
We send your renewal invoice 60 days before your renewal date. This gives you time to review your options, make changes, and manage your subscription. You can upgrade, downgrade, or cancel your services if needed.
The early notice also allows us to inform the domain registry on time. This ensures that your domain remains active and accessible without interruptions if you choose to continue with us. You can read more about the life cycle and renewal of domains here.
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Day 01 - Invoice date: Renewal notification
- Renewal email with annual invoice sent to your contact email address.
- Payment due within 30 days to avoid reminders.
- Use the Control Panel to modify or cancel subscriptions during this period.
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Day 30 - Payment due
- Payment required today; credit card charges processed automatically (if applicable).
- Control Panel changes no longer possible - contact support for assistance.
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Day 31 - First reminder
- Reminders sent via SMS and email for outstanding payments.
- Settle any outstanding payments to avoid additional reminders.
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Day 45 - Second reminder
- Unsettled accounts receive additional reminders.
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Day 59 - Suspension notification
- Notification sent before service suspension (via email or SMS).
- Immediate payment required to prevent service interruption.
- Online payment recommended; for bank transfers, send proof to support.
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Day 60 - Renewal date: Service suspension
- Subscriptions renew for 12 months.
- Unpaid orders are suspended, and services will be unavailable until payment is received.
- Late payments will require reactivation fees to lift suspension.
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Day 89 - Final reminder
- Last chance to pay before permanent deactivation.
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Day 90 - Order deactivated
- The order is now permanently deactivated.
- Where applicable, unpaid accounts will be referred to debt collection services.
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