My account

Login and password

• Use two-step verification with your control panel login
• Logging in to the one.com control panel
• How do I add a recovery email and phone number?
• How do I create a guest user?
• How do I reset my control panel password?
• How do I log in to my web space?

See all 8 articles

Contact details

• What is my contact email address?
• Change your address and phone details
• Change the owner of your hosting plan and domain
• Change your contact email address
• How do I change my contact details if I cannot login?
• Where can I find my current contact details?

See all 7 articles

Invoices and payment

• Where can I find my invoices?
• What are one.com's bank account details?
• How can I change the selected payment method?
• Update your credit card details
• Where do I pay the invoice for one.com?
• I have paid but I still received a reminder

Cancellation

• How do I cancel my web hosting subscription?
• How do I cancel if I cannot use the cancellation link?
• I have cancelled, why do I have to pay?
• How do I cancel an add-on on my subscription?
• How do I undo my cancellation at one.com?
• What is our money-back policy?

Plans and subscription

• How do I attach a domain to a hosting plan?
• FAQs about the new subscription plans
• How can I downgrade or upgrade my subscription?
• I have many add-on domains and don't fit any of the new plans
• Plan specifications including Genius and Unlimited

Referral program

• How can I earn a cash bonus?
• Where can I enter the voucher code?
• What can I use the cash bonus for?
• What is the one.com Referral Program?

Terms and legal

• How does one.com comply with the GDPR?