If you received an email saying we need more information to verify your domain, don’t worry! This guide will explain what you need to do and why.
In some cases, domain registries require us to verify contact details. This may be due to specific requirements or legal regulations. We’ll send you an email outlining the necessary documents if verification is needed.
The required information varies by domain, but depending on the domain, we may need to verify the following:
- Name
- Personal ID Number (if applicable)
- Address
- Email address
- Phone number
Since the information we need might vary, each section of this guide contains specific information for different domains.
-
.se / .nu
What is needed?
- A copy of a government-issued ID (passport, driver’s license, etc.).
- A copy, picture, or screenshot of a bank statement, utility bill, or official document that includes your name and address.
When do we need this information?
Within 14 days from when you received the email from us.
Where do you send the information?
Please send the information to our Support.
It's very important that you get this done as soon as possible because if we don't provide these details, it almost always leads to suspension and eventually losing the domain. Suspended domains won’t work until this process is done.
Once we get and verify your documents, we’ll update your registration to meet registry requirements. If your domain is already suspended, it will be restored. If it’s at risk of suspension, no action will be taken, so it will stay active.
Note: This verification process is not related to ICANN's verification process regarding your gTLD, such as .com, .net, .info, etc. If you have received an email regarding that verification, please read this.
You can learn more about the new requirements and legal regulations here.
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