What is Premium WP Care?

In our Premium WP Care service, our experts make sure that your WordPress website is secure, updated and working smoothly. Including weekly updates, quick fixes of critical issues, daily backups, and more, Premium WP Care is our most comprehensive service for managing a WordPress website.

Premium WP Care can be added to a WordPress website with any hosting plan.

• What is included?
• Who is it for?
• Limitations
• How to purchase?

What is included?

• Weekly automatic and manual updates carried out by our experts
  Our experts manually keep your WordPress site up to date by updating WordPress, themes, and plugins for you. Failed updates are fixed quickly, with rollback options.
• Security & Protection
  24/7 malware, abuse, and uptime monitoring.
  CAPTCHA setup for contact forms (you need to provide the keys).
  Website health monitoring, which makes it easy to see performance & security.
• Critical issue fixes
  Immediate response if your site is hacked or down: quick fixing of errors that make your site inaccessible. 
  Fast action on serious errors and abuse reports.
• Backup & Recovery
  We create daily backups of your website. Each backup is stored for 50 days and can be restored on request whenever you need it.
• Monthly reporting
  You will get a monthly report about your site's status, and what updates and fixes have been done to it.
• Priority Support
  Faster response times and access to priority support by WordPress experts.

Who is it for?

• Anyone who wants peace of mind with their WordPress site.
• Site owners with outdated WordPress or PHP versions.
• Users facing security issues or serious errors with their WordPress site.
• Anyone looking for affordable, high-quality WordPress maintenance.

Limitations

• One subscription per website.
• Requires SFTP access, which can be easily activated.
• Limited or no support at all for custom or paid themes and plugins
• Not compatible with sites built using Composer (not to be confused with the Visual Composer plugin)

How to purchase?

1. Log in to your one.com Control Panel.
2. Click the Add-ons tile.
3. Scroll down to WordPress services. There, you’ll find Premium WP care as an add-on option.
4. Click the Learn more button to open a pop-up window.
5. Add a short message and click Send request.
6. That's it! Our customer support team will get back to you as soon as possible.

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