How do I manually capture a credit card payment?
If manual capture is enabled, you must capture all credit payments in your Online Shop by hand. Usually, you will do this after you have shipped an order.
Important: You need to manually capture a payment within 7 days. After this, the order will automatically expire and your customer needs to place a new order from scratch.
- Go to your Online Shop dashboard and click Orders in the left-side menu.
- Go to Current.
- Click the order for which you want to capture the payment.
- Click Capture Payment below the order details.
- Check the amount to be captured; you can adjust it if needed, for example, if you cannot deliver all items.
- Click Accept [the amount] to process the payment.
Tip: You can also capture the payment, when you mark an order as shipped. Just make sure that the box for Capture Payment is checked.
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