If manual capture is enabled, you must capture all credit payments in your Online Shop by hand. Usually, you will do this after you have shipped an order.
Important: You need to manually capture a payment within 7 days. After this, the order will automatically expire and your customer needs to place a new order from scratch.
- Go to your Online Shop dashboard and click Orders in the left-side menu.
- Go to Current.
- Click the order for which you want to capture the payment.
- Click Capture Payment below the order details.
- Check the amount to be captured; you can adjust it if needed, for example, if you cannot deliver all items.
- Click Accept [the amount] to process the payment.
Tip: You can also capture the payment, when you mark an order as shipped. Just make sure that the box for Capture Payment is checked.
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