Did you forget the password for an email account created on a domain hosted with One.com? Then read this guide on how to get a new one.

Are you the administrator of the hosting subscription? - Then you can change the passwords for all email accounts on your domain in the One.com control panel under Mail Administration.

Check our guide on how to do this: How do I change my mail password?

If you don't have access to the control panel and you forgot your email password, you can send a change password request to the administrator by following these steps:

1. Open the forget password page, type in the email address for which you need a new password and click Send.

2. The administrator of the hosting subscription will now receive an email from "robot@one.com" with the following subject: "Reset the password for (your-email-address)". The email is sent to the contact email address.

3. Ask the administrator to reset the password and then to give you the new password, so you can log into Webmail.

Go to the forgot password page

Tip: Once you have regained access to your email account, we recommend that you change the password again, to one of your own choice.

Read our guide on how to do this in Webmail: Change the password in Webmail

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