Changing your email setup from POP to IMAP in the wrong order can cause your email to be deleted. In this guide, we explain how to do this safely.
- Step 1 - Make a local backup of your email
- Step 2 - Disable your POP account
- Step 3 - Set up your account with IMAP
- Step 4 - Move your emails to your IMAP account
- Step 5 - Remove the POP account from your email client
Tip: If you want to know what the difference is between POP and IMAP, check this guide: What is IMAP and POP3?
Step 1 - Make a local backup of your email
Start by making a local backup of your emails on your computer. If you are using Outlook then you need to make a backup of your .pst file (.pst is the format of your Outlook Personal Folder files). Check out the links below for instructions.
Step 2 - Disable your POP account
Next, you need to disable the POP account in your email client to make sure that it cannot connect to the server. The easiest way to do this is by changing the password for the email account.
You can check this guide on how to do this: How do I change my email password?
Step 3 - Set up your account with IMAP
You should now set up your account with IMAP, using the new password. You can find the correct settings in our guide: How do I set up a mail account in for example Outlook?
When you are done, check if you can send and receive emails to ensure it's set up correctly.
Step 4 - Move your emails to your IMAP account
Now it's time to move the emails from your POP account to your IMAP account. In most email clients, you can simply click and drag folders from one account to another.
Step 5 - Remove the POP account from your email client
Once all emails are moved, and your IMAP account is working as expected, you can remove the POP account from your email client.