How to use Webmail in the one.com Companion app

With Webmail in the Companion app, you can check and manage your emails on the go. 

Depending on which version of the app you are using, the login flow and behaviour differ slightly.

If you’ve already created one or more email accounts, you’ll see the Mail tab in the app. From here, you can read, write, and organise your emails quickly and easily – right from your mobile device.

Moreover, you will receive a push notification on your phone whenever you receive a new email.

• Logging in and out
• Switching between email accounts
• Navigating your mail
• Managing emails
• Organising emails
• Mail settings

Logging in and out

How to log in to an email account

The login process depends on which type of Companion app you are using.

Business Portal login:

In the Business Portal, all email accounts associated with your domain are automatically displayed.

1. On the login screen, select Login to Business Portal.
2. Enter your one.com Control Panel login credentials. 
3. When logged in, click the Mail tab in the bottom menu. 
4. Click the profile icon in the upper left corner to see an overview of Logged in and Not logged in accounts. 
5. Click on an email account and enter the email password to log in to it.  

Webmail: 

1. On the login screen, select Log in to Webmail (Email only).
2. Log in using your full email address and password.

Note: If this is your first time logging in, or if no email accounts are currently logged in, you will be asked to set a PIN and choose whether to activate Face ID.

How to log out of an account

• If you have a single email account and wish to log out, you can find the exit icon in the top-right corner of your inbox. This will trigger the log out pop-up. Confirm by tapping on Log out.
• If you have several email accounts, you must tap the profile icon in the top-right corner of your inbox and then select the current account. This will trigger the log out pop-up. Confirm by tapping on Log out.
• To log out of the Business Portal, click More in the bottom menu --> Settings --> Log out. 

Note: If you log out of your only email account, the app will be reset.

If you're logged in to Webmail only (not the Business Portal), you can also reset the app by clicking your Profile icon in the upper right corner --> App settings --> Reset the app. This clears the current login and returns the app to its default state.

Switching between email accounts

How to switch between accounts if you have more than one
Tap the account icon (a person’s head in a circle) in the top-right corner to manage your email accounts. A list of email addresses connected to the selected domain will be displayed, grouped by login status, with the current account shown first. Tapping a logged-in account switches to it, while tapping a logged-out account opens the login screen.

Navigating your mail

Open different folders
Tap the Mail tab in the app to access your email. The name of the current folder is shown at the top-right corner (e.g. Inbox). Tap it to see and switch to other folders like Drafts, Sent, Spam, or Trash.

Search your inbox
While you're in the inbox, swipe down to reveal the search bar. Start typing to find specific emails by sender, subject, or keyword.

Unread email indicator
A red dot on the Mail tab in the bottom navigation bar shows that you have unread emails. The dot disappears once you've opened the email section.

Managing emails

Create and send an email

1. Tap the blue plus icon in the bottom-right corner of the email section to start a new message.
2. Add recipients, subject, and message content. Tap on the paper clip icon if you want to add attachments.
3. Tap Send in the top-right corner when you are ready to send it.

Save or discard drafts

• To save a message as a draft, tap Cancel in the top-left corner and select Save draft in the pop-up.
• To discard a message you no longer need, tap Cancel in the top-left corner and select Discard in the pop-up.

View received emails
Open and read emails by tapping on them.

Reply or forward an email to someone else
Open an email and tap the reply arrow icon in the blue bar. Select Reply, Reply all or Forward.

Identify unread emails
Unread emails are shown in bold text, making them easy to spot in your inbox. Once opened, the bold formatting disappears.

Delete emails
Open an email or select the emails you want to delete by ticking the checkboxes. A blue bar will appear; tap the bin icon to remove the email(s) and tap Confirm to proceed.

Organising emails

Add a star to important emails
Open an email or select the emails you want to highlight by ticking the checkboxes. A blue bar will appear; tap the flag icon and tap Add star.

Mark emails as read or unread
Open an email or select the emails you wish to mark as read or unread by ticking the checkboxes. A blue bar will appear; tap the flag icon and then select Mark as read or Mark as unread, depending on their previous status.

Remove stars or change read status
If an email is already marked with a star or as read/unread, you can also adjust the status via the flag icon.

Move emails to another folder
Open an email or select the emails you want to move by ticking the checkboxes. A blue bar will appear; tap the folder icon to move them. Then, choose the destination folder.

Mail settings

Manage your mail settings
Tap the settings icon (gear symbol) to access your email settings. You can switch between General and Security settings.

General settings you can edit:

• Display name
• Email signature
• Reply-to address
• Mails per page
• Email preview
• Start reply
• Auto-reply

Security settings you can edit:

• Change password
• Spam filter

Related articles:

• What can I do with the one.com Companion app?
• Overview of features in Webmail