Getting started with Shore Pay in the Online Shop

Shore Pay is a payment integration that we offer as the central payment platform in our Online Shop. With Shore Pay, you can handle credit card payments, wallet payments, and transactions from a variety of online payment providers.

Setting up only takes a few minutes. Go to your Online Shop, follow the setup flow, create and connect an account, and you'll be ready to start receiving payments on your website the same day.

Choose the guide that matches your situation: If you're new to the shop and don't have an active Stripe account connected yet, use the new merchant option. If you already have a shop and want to switch from Stripe to Shore, use the existing merchant option.

Expand the relevant article below for step-by-step instructions.

New merchants: Set up Shore Pay
Step 1 - Find Shore Pay in your Online Shop
1. Go to your Online Shop dashboard via the Website Builder dashboard.
2. Click Settings in the menu on the left, and then select the Payment page.
3. Click Connect on the Shore Pay tile.
4. Select Connect to Shore Pay in the window that appears.
5. Your setup status on the Shore Pay tile will now change to pending. Click the Complete setup button to initiate the account creation process.
Step 2 - Create and connect your Shore Pay account
1. You will now be redirected to the Shore Pay onboarding page. Follow the steps to create your Shore account. During the process, you'll need the following:
  - An authenticator app for two-step verification
  - Your business details (such as VAT number and business address)
  - Contact person details (such as phone number and address for this person)
  - IBAN
2. When you've completed the steps, click Agree and submit. Your account will then be created, and you will be redirected to the Online Shop dashboard.
On the onboarding page, you'll see a message saying 'Getting started with Stripe'. This is entirely intentional. As the page also states, Shore Pay partners with Stripe, and the Shore Pay feature is built on and powered by Stripe. This means that even though you see the Stripe name, you are actually setting up a Shore Pay account.

Step 3 - Check the connection in your Online Shop dashboard

Check that the Shore Pay connection is established in your Online Shop dashboard; you will see a green label saying Connected if it's connected.

Click the Manage button to adjust these settings:
- Activate/deactivate Shore Pay: Shore Pay and its attached methods are activated/deactivated in the checkout.
- Payment capture: How payments are authorised (manually or automatically).
Step 4 - Using Shore Pay in your Online Shop

Shore Pay will now be available as a payment method in your shop checkout.

Existing merchants: Switch from Stripe to Shore Pay
Step 1 - Find Shore Pay in your Online Shop
1. Go to your Online Shop dashboard via the Website Builder dashboard.
2. Click Settings in the menu on the left, and then select the Payment page.
3. Click Connect on the Shore Pay tile. Alternatively, you should see a blue banner at the top of your page with a 'Create a Shore Pay account' button.
4. Your setup status on the Shore Pay tile will now change to pending. Click the Connect to Shore Pay button to initiate the account creation process.
Step 2 - Click 'Complete setup'
1. Your setup status on the Shore Pay tile will now change to pending. Click the Complete setup button to initiate the account creation process.
Step 3 - Create and connect your account
1. You will now be redirected to the Shore Pay onboarding page. If you use the same email address as your Stripe account, we will automatically prefill the new Shore account's fields with the information from your old account. This will greatly speed up the account creation process.
2. When you've completed the steps and added or reviewed your details, click Agree and submit. Your account will then be created, and you will be redirected to the Online Shop dashboard.
Step 4 - Check the connection in your Online Shop dashboard

Check that the Shore Pay connection is established in your Online Shop dashboard; you will see a green label saying Connected if it's connected.

Click the Manage button to adjust these settings:
- Activate/deactivate Shore Pay: Shore Pay and its attached methods are activated/deactivated in the checkout.
- Payment capture: How payments are authorised (manually or automatically).
Step 5 - Start using Shore Pay in your Online Shop

That's it! Shore Pay will now be available as a payment method at checkout in your shop. It'll automatically replace Stripe, and payments will start going into your Shore Pay account.