FAQ about migration from Stripe to Shore Pay in the Online Shop
At the end of 2025, we will begin introducing Shore Pay in our Online Shop. In the future, Shore Pay will be the default payment platform for both existing and new customers.
This FAQ is intended for customers who currently use Stripe as their primary payment platform.
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What is Shore Pay?
Shore Pay is our new payment integration for the Online Shop. Designed as an alternative to Stripe, it offers similar functionality while operating on Stripe's underlying platform. As part of the group.one brand, Shore Pay will be our in-house payment solution, offering easier data and payment management than ever before.
With Shore Pay, you can process credit card payments, digital wallet transactions, and payments from most of the same providers currently available through Stripe.Because Shore Pay is built on Stripe's infrastructure, the Shore Pay dashboard will feel familiar to existing Stripe users, featuring many of the same tools and interface elements. Help articles and support resources for Shore Pay are also hosted on Stripe's website.
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Why are you offering Shore Pay instead of Stripe?
In short, switching to Shore Pay is primarily a technical upgrade. However, with Shore Pay, we will also introduce more benefits for our customers. The base rates for card fees will be lower (1.49%) compared to Stripe (1.50%), and you will get better, dedicated support from the Shore team.
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Will the old Stripe platform still be available as a payment platform in the Online Shop?
No, we will no longer offer the old Stripe setup as a direct integration in the Online Shop payment settings.
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Is it mandatory to switch from Stripe to Shore Pay?
Yes. We want all merchants - existing and new - to benefit from the lower pricing and improved technical setup that comes with Shore Pay. And we've made it very easy to switch between the two account types. It'll only take a few minutes, and you'll be able to start receiving payments via your Shore account instantly.
You can find the exact steps in this article under How do I switch from Stripe to Shore Pay?
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Will it cost me anything to use Shore Pay?
As was the case with the old Stripe platform, one.com will not charge you anything for using Shore Pay. You will only need to pay transaction fees, as well as any additional costs that specific payment methods might require.
The base fees for card payments will be a little lower compared to the old Stripe setup: It will change from 1.5% + 0.25€ to 1.49% + 0.25€.
The full price scheme will be as follows:
- Regular cards: 1.49% + 0.25€
- Premium cards (usually company cards): 1.9% + 0.25€
- UK/EU cross-border cards: 2.5% + 0.25€
- All other international cards: 3.25% + 0.25
- Google pay + Apple pay + Link + Swish: 1.49% + 0.25€
- Revolut pay + Amazon pay: 1.5% + 0.25€
- Alipay: 2.9% + 0.25€
- Twint: 2.6% + 0.25€
- MobilePay: 1.5% + 0.36 €
- Bancontact: 1.4% + 0.25€
- EPS + BLIK: 1.6% + 0.25€
- Ideal: 0.29 €
- Klarna:
- United States, Canada: 5.99% + €0.30
- Austria, Belgium, Germany, Netherlands, Switzerland: 2.99% + €0.35
- Denmark, Finland, Norway, Sweden: 2.99% + €0.40
- Czech Republic, France, Greece, Ireland, Italy, Poland, Portugal, Romania, Spain, United Kingdom: 4.99% + €0.40
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How do I switch from Stripe to Shore Pay?
You'll be able to easily change from Stripe to Shore Pay inside your Online Shop dashboard. It'll only take a few minutes and cause minimal disruption to your active shop.
- Go to the Payment page in your Online Shop.
- Click the Connect button on the Shore Pay tile.
- A new window will open, similar to the one shown when you created your Stripe account. All fields will be pre-filled with the information from your Stripe account. Review this information and make any necessary adjustments as needed.
- Click Submit at the end of the flow.
- Your Shore Pay account will now be created and immediately connected to your Online Shop.
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Can I use the same payment methods with Shore Pay as I did with Stripe?
Yes, the payment methods will stay the same. The only difference is that when you activate Shore Pay, all payment methods for your country will automatically be made available in your Online Shop.
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Will I still be able to receive payments in my shop while I switch from Stripe to Shore Pay?
Yes, switching accounts will only take a few minutes and will not cause any disruption for your shop. Once connected, payments will begin to be deposited into your Shore Pay account immediately.
After changing, you'll have 14 days to finalise pending payments in your Stripe account.
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Will my Stripe data be migrated to my Shore Pay account?
No, historical data will not be migrated between the two accounts. However, we will not close down or delete anything on your Stripe account. You'll still be able to access it via Stripe's platform after it's been disconnected from your Online Shop.
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What will happen to my Stripe account?
When you switch to Shore Pay, your Stripe account will be disconnected from the Online Shop; however, this will be the only change that occurs. You will still be able to access your account and its data via Stripe's website.
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Who will be responsible for providing the payouts going forward?
Shore will handle payouts, and any questions regarding these should be sent to Shore via help@shore.com.
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Who can I contact if I have questions?
If you have questions about the Shore Pay migration or the setup within the Online Shop, please don't hesitate to contact one.com support.
If you have questions about the functionality or features of Shore Pay, payouts, payments or dispute-related issues, then please contact Shore support at help@shore.com.
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