What has changed with email?

This article answers questions related to the changes in email storage and the extra storage add-ons.

What has changed?

In 2022, email accounts were changed to separate storage space with a limit of 3GB, separated from your hosting plan. If you need more than 3GB for an email account, you can buy an upgrade with extra storage, specifically for email.

At the same time, we increased the total number of email accounts included with your plan. For Email Essential, the number of mail accounts increased from 2 to 5. With a web hosting plan, you can create unlimited email accounts.

Guru plans stayed unaffected; they keep unlimited email accounts without a storage limit - other than the webspace.

Example:
A Beginner plan with 50GB of web space includes unlimited email accounts with a limit of 3GB of storage space per account. The total storage usage of all data - email accounts, website and database - cannot exceed 50GB.

Has it affected how my email is working?

No, your email keeps working as usual. We also don't block mail from being delivered or sent because you use more than 3GB of space.

Has Email Essential plan been affected?

We have increased the number of email accounts included with our Email Essential plan from 2 to 5. So, you can create five email accounts without paying extra.

If an account uses more than 3GB, you have the option to buy extra email storage, the same as for other plans, 

How has this affected Premium Mail accounts?

Premium Mail is characterized by premium features like Mobile Sync, not storage. This means that Premium Mail accounts are also limited to 3GB storage, just like basic accounts, and have the option to buy additional storage.

How much extra storage can I buy?

You can buy 25GB storage per account or unlimited storage for all accounts on the domain. If you have three or more accounts that use more than 3GB, getting the Unlimited solution is already more economical.

  • 25GB extra storage for one account
  • 2 x 25GB extra storage for two accounts
  • Unlimited storage for all accounts on the domain

What happens if I use more than 3GB?

When your subscription gets close to renewal, we inform you via email if you have one or more email accounts using more than 3GB of storage space.

Then you have the choice to either reduce your usage below 3GB or opt for the extra storage space. If you don't take action, the extra storage will be automatically added to your bill.

At any time, if an email account uses more than 3GB, we show a notification in the Control Panel to alert you. Your account will continue working as usual.

Where can I see how much storage I am using?

You can see your storage usage in the one.com Control Panel under the tile Email. It is also visible inside Webmail. If you use over 3GB on an account, a notification appears in the Control Panel to alert you.

Tip: Your storage usage updates every time you log in to the Control Panel. So, if you're deleting emails, make sure to log out and then in again to see the updated status.

Can I delete emails instead of paying for extra storage?

Yes. You can reduce your storage if you don't want to pay extra. Simply delete emails from your account until your usage is below 3GB.

Tip: To delete larger batches of emails in one go in Webmail, go to Settings and change the Mails per page from 50 to 250.

How can I enable extra email storage on my domain?

You can activate it in the one.com Control Panel under Email > Go to Email administration, and then under the email settings for each account. Or, like any other add-on product, on the domain level under My Account > My Products.

How can I cancel extra email storage?

You can cancel extra email storage in the one.com Control Panel under Email > Go to Email administration, provided you're using less than 3GB at the time of cancellation.

Note that extra storage isn't automatically cancelled if you delete the email account or your usage falls below 3GB.

Can I move the extra storage to another mail account?

Yes, you can move the extra storage between email accounts on the same domain. To disconnect the extra storage from an account, it needs to be below 3GB.

How can I make a backup of my email?

The easiest way is to make a local backup of your emails on your computer by setting up your account with IMAP in an email client, such as Outlook. Please take a look at the links below for instructions.

Another option is to use the Backup & Restore function in the Control Panel. Simply select the email account you want to back up and select a date. A copy of your account is saved in your webspace's private folder.

Related articles:

Was this article helpful?

Can’t find what you are looking for?

We're here for you.

Chat with us 24/7 - every day of the year

are answered as soon as possible