Getting started with Microsoft products - Update May, 2026

Please note that this guide applies to customers who purchased their plan from May 2026.

In this FAQ, we have provided answers to your questions about our new Microsoft products. You can choose between three different subscriptions to find one that suits you.

Don't have an email address yet? With our email hosting solution, you can send professional emails using your domain to all your contacts.

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New one.com Control Panel update

With the rollout of our new Control Panel design, some steps or screenshots in this guide may look different from what you see now. While we work on updates, please check the guide below whenever the instructions don't match your screen:

Navigating the new one.com Control Panel design

What are the different plans?

Before you purchase: Please note that this is an advanced, self-service Microsoft product that requires technical skills to configure domains and email routing.

If you prefer a simpler solution, consider our Mail plans.

Microsoft products may conflict with existing Basic Mail or previous purchased Exchange products, and changes to your email configuration may be required.

Exchange Online is for you who want to get powerful mail and a calendar that syncs on all devices. Exchange Online includes:

  • Microsoft Exchange email account
  • 100 GB storage
  • Professional calendar
  • Oulook online
  • Spam filter
  • Ad-free email

Microsoft 365 Business Basic is for you who if you need Exchange Online and Office apps to work online in your browser or mobile phone. It includes everything from Exchange Online plus:

  • Online version of Word, PowerPoint, Excel, etc.
  • Teams Online and desktop
  • OneDrive 1 TB cloud storage

Microsoft 365 Business Standard is for you if you need Exchange Online, mobile and browser-based Office apps, and desktop applications on your Mac or PC. It includes everything from Exchange Online and Microsoft 365 Business Basic plus:

  • Desktop + Online version of Word, PowerPoint, Excel, etc.
  • Install on 5 devices

Microsoft 365 Apps for Business is for you if you need Microsoft productivity apps (Teams, Word, Excel, PPT,etc) without email.

  • 1 TB OneDrive cloud storage
  • Desktop apps on up to 5 devices
  • Full desktop and online apps: Word, Excel, PowerPoint, OneNote, etc.

Note: You can find more information about one.com's email plans and prices here.

Can I get Microsoft products in my country?

We can offer Exchange Online and Microsoft 365 Business Basic and Business Standard in the following European countries:

Andorra, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, The Netherlands, Norway, Portugal, Romania, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, United Kingdom (UK) and Vatican City (Holy See).

Are there differences in Microsoft products purchased directly from Microsoft?

Yes, when purchasing an Exchange Online, Microsoft Business Basic or Microsoft Business Standard subscription through the one.com Control Panel, there are some differences. Check the list below for details on what specifically applies to Exchange products purchased through one.com:

  • The Azure tenant is managed by you. This is a self-service, self-managed product.
  • It is possible to combine Basic Mail and Exchange accounts on the same domain, but you will need to do a manual configuration. Please note that Basic Mail have some limitations.
  • Most support related to Microsoft must go through Microsoft support.

If you have any questions, feel free to contact our support.

Password setting and Multi-factor authentification

We care about security therefore multi-factor authentification is mandatory to add an extra layer of protection. See the schema below, which shows the MFA flow:

MFA_flow.jpg

You can choose between Microsoft Authenticator, another authentication app, or SMS verification during the setup.

You will receive an email containing a temporary password and a link to a Microsoft page to set up multi-factor authentication after creating the Exchange account in your one.com control panel.

This is the guide from Microsoft about MFA: Set up multifactor authentication for users - Microsoft 365 admin

How do I create an account?

We have made creating an account easy for you.

This guide shows you how to create a new Exchange email account in your one.com control panel step-by-step.

After you buy your Microsoft 365 plan with one.com

  • You complete the purchase in the one.com shop and receive an order confirmation email with your receipt and plan details. No Microsoft credentials are included yet.
  • Log in to your one.com Control Panel, open your Microsoft 365 subscription, then sign and accept the Microsoft Customer Agreement. This is a one-time step required before any activation.
  • Once you accept, one.com automatically provisions your Microsoft environment in the background. You don't need to do anything during this step.
  • You receive a second email from one.com with your access details: the link to the Microsoft 365 Admin Center, your admin username, and a temporary password.
  • Go admin.microsoft.com, sign in with those credentials, and set a new permanent password on first login. Your Microsoft 365 environment is now ready to use.

Accessing the apps and downloading: Go to office.com and log in to download apps.

How do I cancel an account?

This guide shows you step-by-step how to cancel an Exchange email account in your one.com control panel.

When an Exchange Online, Microsoft 365 Business Basic or Microsoft 365 Business Standard account is cancelled, the subscription will be terminated automatically at the end of the current period.

After the period ends, the account will be deleted, and the data will no longer be accessible.

Before the period expires, you must back up your email data and, eventually OneDrive. We recommend to backup your OneDrive several days in advance.

Note: The backup must be done manually in your Outlook:
Outlook for Mac.
Outlook for PC.

How do I delete an account?

This guide shows you step-by-step how to delete an Exchange email account in your one.com control panel.

The difference between cancelling and deleting an account is that when cancelling, the account will still be active until the subscription's expiration date. When deleted, the account will be terminated immediately.

After deleting the account, you will not be able to access your email account, calendar, contacts and Office files in OneDrive.

You're not reimbursed after deleting an account, and you can't use the remaining paid period to create a new account for free.

Important: Deleting the account is irreversible. If you have deleted an account by mistake, please contact our support, and we can check if there is any chance of recovery. You'll need to pay the subscription cost if it can be recovered.

How do I update MX records in one.com?

To connect your domain to Microsoft 365, you'll need to update your MX (Mail Exchange) records through your domain registrar or DNS provider. This step ensures that incoming emails are correctly routed to Microsoft's mail servers. 

You will find everything you need in this guide.

Here are two relevant guides from one.com's help center:

Where can I reset my Microsoft password?

If you have forgotten your Exchange password, you'll need to contact the administrator of the one.com control panel. From the control panel, the admin can send you a temporary password to a secondary email address.

When you have gotten the email with the temporary password, you can log in to your Microsoft account and change it from there, as shown in the section

How to use Microsoft 365 while keeping Website Builder and Shop System Mail working

When launching new Microsoft 365 services on a domain managed through one.com it is important to update the domain’s MX records correctly so that Microsoft Exchange can handle company email, while existing system-generated emails from WSB and Shop continue to work without interruption.

Important Overview
Microsoft 365 uses Exchange Online for email delivery. To activate this, the domain’s MX records in one.com must be updated with the values provided by Microsoft.

At the same time, WSB and Shop system accounts may still send automated emails from Basic Mail, such as:

  • Webshop notifications
  • Order confirmations
  • Password resets
  • System alerts
  • Contact form emails

These services can continue working as long as the correct delivery settings and DNS configuration are maintained.

First, collect the DNS records provided by Microsoft for your domain setup as described before.

Microsoft will provide:

  • MX record
  • SPF record
  • Autodiscover settings

Open the DNS management panel for the domain in one.com.
Useful guides:


Update the MX Record to Microsoft Exchange


Replace the existing mail MX record with the Microsoft Exchange MX record supplied during Microsoft 365 setup.
To enable sending capabilities for Basic Mail accounts in your domain, such as info@yourdomain.com or shop@yourdomain.com, you need to add include:_custspf.one.com before -all in your Microsoft SPF record.
Use the following SPF record:
v=spf1 include:spf.protection.outlook.com include:_custspf.one.com -all

The Basic Mail will only send email. To receive emails, please create an alias with the name of the system email MS address, you will find how to here: Add another email alias for a user - Microsoft 365 admin

How do I change the phone number for Multi-factor authentication (MFA)?

Have you gotten a new phone number? You can change the phone number you've added for Multi-factor authentication in your Microsoft account like this:

  1. Click Security info in the left-hand menu.
  2. Click Change.
  3. Replace the current phone number and click Next.
  4. Enter the 6-digit code sent to your new phone number and click Next.
  5. Click Done.

changemfanumber.png

How do I change my Exchange password?

You'll need to log in to your Microsoft account and click Change password to change your Exchange password.

changepwd.png

Links to Microsoft guides

We have gathered some essential guides from Microsoft to help you set up your Exchange email account and download the correct Outlook version for your device.

How to Download and install Microsoft Outlook

For PC:

For Mac:

Most used guides:

How to create additional users

How to set a domain in Microsoft 365

Guides for PC or Android users

Guides for Mac or iOS users

Other useful guides

Note: Exchange is not supported in Thunderbird.

For more guides, please visit Microsoft Office Help and Training.

Related articles:

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