We give a full refund, if you cancel within 15 days of placing the order on our website, and it's the first time you make use of our money-back guarantee.
After the first time, we will refund the web space and setup fee, but not the domain registration costs. When you place an order on our website, we register a domain with our partners, on your behalf. It is not possible to undo this, so that's why we don't refund the registration fee.
How to go about it?
The easiest way is to send an email to our support with the following information:
- The domain you want to cancel.
- The corresponding order number (can be found on the invoice).
- That you want to make use of our money-back guarantee.
Note: Please, make it clear that you want to make use of our money-back guarantee, and not just cancel. A normal cancellation takes effect at the end of the subscription period, and you are still obliged to pay.
Can we change your mind?
We would love to keep you as a customer and we are sad to see you go. If there is anything we can do to change your mind, don't hesitate to let us know. We appreciate all feedback, especially if it helps us improve our services.
Our supporters are happy to answer all your questions. You are also welcome to contact our Customer Care team via email at firstname.lastname@example.org, if you have a complaint or feel dissatisfied.