We’re gradually moving existing domains and hosting plans to a new and improved platform. All new orders are set up on this platform too. 
Because of this, some instructions may differ depending on which platform your domain is on.

• Click here to check which platform your domain is on

  To see which platform version your domain is on and what steps you need to follow, check the screenshots below of the one.com Control Panel. There's a small difference in the Advanced settings menu:
   

  Not yet migrated
  You won't see an option for Subdomains under Advanced settings.
  
   

  New platform
  You'll see a Subdomains option under Advanced settings
  

The File System Path - also known as the "Document Root" - is the full path to your webspace on our one.com servers. You might need it when working with custom PHP scripts.

• Not yet migrated

  To find the File system path for your not yet migrated domain and any subdomain(s):

  1. Log in to your one.com Control Panel.
  2. Under Files & Security, click on Disk usage.
  3. Scroll down to Advanced, near the bottom of the page. You'll find the File system path listed here.

  

   

• New platform

  For domains on our new platform, the File system path for the domain and subdomain(s) are in different places.

  For the domain

  The File system path for your domain can be found in the same place as you are used to before migration.

  1. Log in to your one.com Control Panel.
  2. Under Files & Security, click on Disk usage.
  3. Scroll down to Advanced, near the bottom of the page. You'll find the File system path listed here.

  

  For the subdomains

  1. In the Control Panel, go to Advanced settings > Subdomains.
  2. The file path is shown in the Folder column next to each subdomain.
      

  

Related articles:

• How do I log in using SFTP?
• How to create a subdomain manually?