FTP (File Transfer Protocol) allows you to manage and transfer files and folders to your web space. Unlike our recommended protocol SFTP, FTP is not secure and entails risks during data transfer.
If you'd like to learn more about why SFTP is recommended over FTP, please check out this guide:
Why we recommend using SFTP over FTP
This guide provides basic information on activating FTP, setting up an FTP password and connecting to your web space.
Note: For customers on our new servers, FTP is no longer available due to security limitations, as it is an outdated protocol. We recommend switching to SFTP for a more secure and reliable transfer method.If you don't see "FTP Administration" on your SSH & SFTP page, you are on our new servers. FTP remains available for customers on older servers.
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Activate FTP for my web space
1. Click here to open the SSH & SFTP section under Advanced settings in the Control Panel.
2. Click Show more to expand FTP Administration.
3. Set Allow FTP access to On.
Your domain's specific connection details will also be displayed here.Need to set up or change the FTP password?
Click the Send button to send an email to your contact email address. Continue following the steps from step 4 in the section Create or change the FTP password. -
Create or change your FTP password
1. Click here to open the SSH & SFTP section under Advanced settings in the Control Panel.
2. Click Show more to expand FTP Administration.
3. Scroll down and click the Send button under FTP Administration to send an email to your contact email address.
4. Open the inbox of your contact email address and find the email with the subject "Change FTP password for the domain [one-example.com]".
5. Open the email and click the Reset password button.
6. On the page that opens, type in a password of your choice twice. Then click Save. -
Connect to your web space using FTP
To connect with FTP, you need an FTP client. There are free clients available online. Please note that we don't provide support for these external clients due to security concerns. Refer to the clients' help and documentation for assistance.
Note: Make sure FTP access is enabled in your one.com Control Panel. If needed, follow the steps in the section Activate FTP for my web space first.
Use the following connection details, replacing yourdomain.com with your own domain:
- Host: ftp.yourdomain.com
- Username: yourdomain.com
- Password: The password set for FTP via your Control Panel
- Port: 21
Forgot your password?
No worries! Just follow the steps in the section above Create or change your FTP password. -
Where should I place my files?
When you connect to FTP, you will arrive in your public folder, httpd.www. This folder, also known as the root folder, is accessible via a web browser and contains your website files.
In this screenshot, you can see how it looks when using FileZilla as a client.
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Change the file permissions via an FTP client
Setting file and folder permissions determines who can read, write and execute your files.
For detailed instructions, check our guide on How to change file permissions via an SFTP or FTP client.
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