You can set up your email account in a "client" on your computer or a mobile device. Before you can set it up, you first need to create an email account in the control panel.
Tip: An email client is a software programme you can use to send and receive email messages, for example Outlook, Gmail, and Mail.
What settings should I use?
Depending on the client you are using, the setup will be different, but usually, you need the following settings:
Username: your complete email address
Password: the one you chose when you created your account
Incoming server: imap.one.com
Incoming server port: 993 + SSL
Outgoing server: send.one.com
Outgoing port: 587 + TLS/SSL/STARTTLS (or 465 + SSL/TLS)
Outgoing server authentication: username and password, same as the incoming server
We recommend using IMAP to set up your email account because it syncs your emails across all your devices and Webmail. Unlike POP, which downloads your emails and removes them from the server and Webmail.
If you prefer to use POP, you need the following settings for the incoming server:
- Incoming server: pop.one.com
- Port: 995
- Encryption: SSL
Use Mobile Sync on your phone
If you want to set up your account on a mobile device, we recommend using Mobile Sync. The advantage of Mobile Sync is that it also syncs your calendar and contacts. Mobile Sync is one of the features included in Premium Mail. You can activate a free trial for Premium Mail from Webmail or the one.com control panel.
Setup guides
We have created step-by-step guides showing you how to set up your account for the most popular applications:
- Setting up Microsoft Outlook 2016
- Setting up Gmail on Android
- Setting up Thunderbird
- Setting up Mail OS X - Sierra
- Setting up mail on iPhone (iOS 11/12)
You can find more guides - also for older client versions - in the email setup section.
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