In this guide, we'll show you how you can find the server settings in Outlook for Microsoft 365 and Outlook 2016, 2019, and 2021.
- Step 1 - Go to File
- Step 2 - Click Account Settings > Server Settings
- Step 3 - Check the incoming mail settings
- Step 4 - Check the outgoing mail settings
- Step 5 - Done!
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Step 1 - Go to File
Open Outlook and click File in the top left corner.
Step 2 - Click Account Settings > Server Settings
- Select the email you want to check the settings for in the drop-down bar at the top of the screen.
- Click Account Settings.
- Click Server Settings in the drop-down menu that appears.
Step 3 - Check the incoming mail settings
The incoming mail settings should be as follows:
- Username: your complete email address
- Password: the one you use to log in to Webmail
- Server: imap.one.com
- Port: 993
- Encryption: SSL/TLS
- Secure Password Authentication (SPA): No
If everything checks out, click Outgoing mail.
Step 4 - Check the outgoing mail settings
The outgoing mail settings should be as follows:
- Server: send.one.com
- Port: 465
- Encryption: SSL/TLS
- Secure Password Authentication (SPA): No
- Outgoing server authentication: Yes, choose Log on using username and password.
If everything is correct, click Next.
Step 5 - Done!
Your account is now updated. Click Done to close the window.
If you have verified that you are using the correct settings, but your email still isn't working, then check this guide: Email setup troubleshooting guide.
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