- Step 1 - Go to File
- Step 2 - Click Account Settings > Server Settings
- Step 3 - Check the incoming mail settings
- Step 4 - Check the outgoing mail settings
- Step 5 - Done!
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Step 1 - Go to File
Open Outlook 2016 and click File in the top left corner.
Step 2 - Click Account Settings > Server Settings
- Select the email you want to check the settings for in the drop-down bar at the top of the screen.
- Click Account Settings.
- Click Server Settings in the drop-down menu that appears.
Step 3 - Check the incoming mail settings
The incoming mail settings should be as follows:
- User name: your complete email address
- Password: the one you use to log in to Webmail
- Server: imap.one.com
- Port: 993
- Encryption: SSL/TLS
- Secure Password Authentication (SPA): No
If everything checks out, click Outgoing mail.
Step 4 - Check the outgoing mail settings
The outgoing mail settings should be as follows:
- Server: send.one.com
- Port: 465
- Encryption: SSL/TLS
- Secure Password Authentication (SPA): No
- Outgoing server authentication: Yes, with the same settings as the incoming server
If everything is correct, click Next.
Step 5 - Done!
If you have verified that you are using the correct settings, but your email still isn't working, then check this guide: Email setup troubleshooting guide.
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