Use two-step verification with your control panel login

To improve the security of your one.com control panel login, you can activate two-step verification for your account. This article explains what two-step verification is, why we recommend using it, which options we offer, and how you can enable it for your control panel.

What is two-step verification?

There are three generally recognized ways of verifying yourself:

  • Something you know, such as a password.
  • Something you have, a phone or key card.
  • Something unique about you, such as your fingerprint, retina or face.

If you want to access an online account that uses single authentication, you need to verify yourself with one of these methods. Mostly, this is something you know, for example, a combination of an email address and a password.

Two-step verification requires using two authentication methods. At one.com, this means something you know (password) and something you have (your phone).

Why should I start using two-step verification?

Because it's more secure, it's like adding a second lock, requiring two keys to enter.

Even if you change your password regularly, there is still a chance you get hacked. When two-step verification is enabled, and someone does find out your password, they still wouldn't be able to access your account unless they also have access to your phone.

Which verification options does one.com offer?

You can choose between two apps for two-step verification - Google Authenticator and the one.com Companion app.

one.com Companion app

Our one.com Companion app is easy to use and perfect for everyone who wants a simple two-step verification solution. one.com Companion also helps you monitor your website statistics and comes with great additional features, such as tips on how to improve your website performance and security.

 

Google Authenticator

With Google Authenticator you can manage two-step verification for several services from one app. If you're already using Google Authenticator for other services, choosing the same app for your two-step verification for the one.com control panel can be a convenient and easy choice.

How does two-step verification work?

First, you log in with your email address and password, as normal.

As a second step, you need to verify yourself with the authentication app on your phone. Depending on which app you use, you either need to approve the login request by swiping right in the one.com Companion app on your phone, or you need to enter a 6-digit code that you generate with the Google Authenticator app.

You can only access your account when both verification methods are correct.

Set up two-step verification with one.com Companion

You can set up two-step verification for your control panel in a few easy steps.

  1. Log in to your one.com control panel.
  2. Click on My account > Account settings in the top-right corner.
  3. Click the Two-step verification tab in the top menu.
  4. Click Activate next to one.com Companion app and follow the steps.
  5. That's it! The next time you log in to your one.com control panel, you will be asked to use two verification steps.
Note: Make sure that you've downloaded the one.com Companion app to use this verification method.

Set up two-step verification with Google Authenticator

You can set up two-step verification for your control panel in a few easy steps.

  1. Log in to your one.com control panel.
  2. Click on My account > Account settings in the top-right corner.
  3. Click the Two-step verification tab in the top menu.
  4. Click Activate next to Google Authenticator and follow the steps.
  5. That's it! The next time you log in to your one.com control panel, you will be asked to use two verification steps.
Note: Make sure that you've downloaded the Google Authenticator app to use this verification method.

How to reset the two-step verification (2FA)

The two-step verification (2FA) is an added layer of security we recommend using. However, if you've lost access and need to remove it, please use our form:

  1. Click the blue button to fill out the form.
  2. Take a picture of, or scan a valid picture ID of the subscription owner. We only need to see the date of birth, full name, signature and expiry date on your ID - for your safety, please conceal or redact all other information.
  3. If the owner is a company or association, include a company stamp, letterhead or registry excerpt.
  4. Sign and send the form, and the attachments, to our support, and they will help you further.

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