To improve the security of your one.com control panel login, you can activate two-step verification for your account. This article explains what two-step verification is, why we recommend using it, which options we offer, and how you can enable it for your control panel.
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What is two-step verification?
There are three generally recognized ways of verifying yourself:
- Something you know, such as a password.
- Something you have, a phone or key card.
- Something unique about you, such as your fingerprint, retina or face.
If you want to access an online account that uses single authentication, you need to verify yourself with one of these methods. This is something you know, for example, a combination of an email address and a password.
Two-step verification requires using two authentication methods. At one.com, this means something you know (password) and something you have (your phone).
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Why should I start using two-step verification?
Because it's more secure, it's like adding a second lock, requiring two keys to enter.
Even if you change your password regularly, there is still a chance you get hacked. When two-step verification is enabled, and someone does find out your password, they still would only be able to access your account if they also have access to your phone.
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Which verification options does one.com offer?
You can choose between two apps for two-step verification - Google Authenticator and the one.com Companion app.
one.com Companion app
Our one.com Companion app is easy to use and perfect for everyone who wants a simple two-step verification solution. one.com Companion also helps you monitor your website statistics and comes with great additional features, such as tips on improving your website's performance and security.
Google Authenticator
With Google Authenticator, you can manage two-step verification for several services from one app. If you're already using Google Authenticator for other services, choosing the same app for your two-step verification for the one.com control panel can be convenient and easy.
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How does two-step verification work?
First, you log in with your email address and password, as normal.
As a second step, you need to verify yourself with the authentication app on your phone. Depending on which app you use, you either need to approve the login request by swiping right in the one.com Companion app on your phone, or you need to enter a 6-digit code that you generate with the Google Authenticator app.
You can only access your account when both verification methods are correct.
Note: When updating your contact email address, it is important to note that the two-step verification feature will no longer work. To ensure a smooth transition, we recommend disabling 2FA via the control panel before making any changes to your stored contact email. You can follow the steps in the section called "How to reset the two-step verification (2FA)" below. Once you have updated your email address, you can then reactivate 2FA to ensure the highest level of security for your account.
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Set up two-step verification with one.com Companion
You can set up two-step verification for your control panel in a few easy steps.
- Click here to open the Two-step verification tab under Account settings in the control panel.
- Click Activate below the text in the section one.com Companion app and follow the steps.
- That's it! The next time you log in to your one.com control panel, you will be asked to use two verification steps.
Note: Make sure that you've downloaded the one.com Companion app to use this verification method.
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Set up two-step verification with Google Authenticator
You can set up two-step verification for your control panel in a few easy steps.
- Click here to open the Two-step verification tab under Account settings in the control panel.
- Click Activate under Google Authenticator and follow the steps.
- That's it! The next time you log in to your one.com control panel, you will be asked to use two verification steps.
Note: Make sure that you've downloaded the Google Authenticator app to use this verification method.
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How to reset the two-step verification (2FA)
The two-step verification (2FA) is an added layer of security we recommend using. However, there might be cases when you need to turn it off. There are two methods to do so:
In your one.com control panel
- Click here to open the Two-step verification tab under Account settings in the control panel.
- Click Deactivate and then enter your control panel password.
- That's it!
With the help of our customer support
If you've lost access to your control panel and need to remove it, please use our form:
- Click the blue button to fill out the form.
- Take a picture of, or scan a valid picture ID of the subscription owner. We only need to see the date of birth, full name, signature and expiry date on your ID - for your safety, please conceal or redact all other information.
- If the owner is a company or association, include a company stamp, letterhead or registry excerpt.
- Sign and send the form, and the attachments, to our support, and they will help you further.
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