Change the domain owner's contact details

This article explains how to update the domain owner's (registrant's) contact details. What do we mean by "domain owner"? The following guide explains it:
What is the difference between the subscription owner and the domain owner?

If you want to update the domain Email or a company's Contact person for a gTLD (e.g. .com, .net and .org domains), please follow the steps in this guide:
How do I change the registrant email for my domain?

Note: We recommend updating your domain's contact details through the one.com Control Panel. If you can't access the Control Panel, we can help you update your contact email address to regain access. Please attach the signed form to a message to our support team, and they will help you complete the update.

Change Email form

• Step 1 - Go to My account > My products
• Step 2 - Click Edit contact details
• Step 3 - Enter your new details
   
• Exception 1: Different details for the domain and subscription
• Exception 2: No access to the domain email

Step 1 - Go to My account > My products

Log on to your one.com Control Panel and click My account > My products in the top right menu.

Step 2 - Click Edit contact details

Click Manage for the domain you want to change the details for and select Edit contact details in the menu that appears.

Step 3 - Enter your new details

When domain details differ from subscription details, two sets of owner details exist. Check Exception 1 below this step if this is the case.

1. Find "Domain owner details" and enter your new details.
2. Click Update to save your changes.
   
3. All done! Your domain details have now been updated.

• Exception 1: Different details for the domain and subscription

  If the domain is registered under different details than your subscription account, you'll need to request an update key to change the domain details. Follow steps 1 and 2 above, and then skip to this part:

  1. Click on the Request update key button to receive an email with the key.
     
  2. Check your email.
     Above the Update key button, you can see the email address to which the key was sent.
  3. Copy and paste the key from your email into the Update key box.
  4. Click Update.
  5. All done! Your domain details have now been updated.

  Note: Sometimes, it may take longer to update your domain details because we manually check if they are valid.

• Exception 2: No access to the domain email

  If you don't have access to the email associated with the domain registration, you can update your domain details using our downloadable Domain Owner Form. First, follow steps 1 and 2 above, and then skip to this part:

  1. Click on the Request Domain Owner Form button.
     
  2. On the next page, enter the new owner information and click Update.
     
  3. You will now see the form with the information you entered. Please sign the form.
     
  4. Attach the signed form to a message to our support team. They will help you complete the update.

  Tip: If you don't want to print the form, you can sign it electronically using an image editing software like Paint. Just make sure the signature is handwritten. We do not accept typed signatures.

Related articles:

• Change the owner of your web space and domain
• How do I change my contact details if I cannot log in?