Setting up Mobile Sync on iPhone
In this guide, we show you how to set up your email account with Mobile Sync (Exchange ActiveSync) in the email app on your iPhone running iOS 18.
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- Step 1 - Go to Settings > Apps
- Step 2 - Tap Mail
- Step 3 - Tap Mail Accounts
- Step 4 - Tap Add Account
- Step 5 - Tap Microsoft Exchange
- Step 6 - Enter your email address
- Step 7 - Tap Configure Manually
- Step 8 - Enter your password
- Step 9 - Disable notes and reminders
- Step 10 - All done!
Note: Make sure Premium Mail is enabled for your email account, before you start setting up Mobile Sync. Check our guide for more details: How can I activate Premium Mail?
Would you rather set up your account with IMAP? Check out the guide below.
Step 1 - Go to Settings > Apps
Open Settings on your iPhone, scroll down and tap Apps.
Step 2 - Tap Mail
Tap Mail.
Step 3 - Tap Mail Accounts
Tap Mail Accounts.
Step 4 - Tap Add Account
Tap Add Account.
Step 5 - Tap Microsoft Exchange
Select Microsoft Exchange as the account type.
Step 6 - Enter your email address
- Enter the email account you want to set up.
- Type in a description for the account.
- Tap Next.
Step 7 - Tap Configure Manually
Tap Configure Manually.
Step 8 - Enter your password
- Enter your password, the one you also use for Webmail.
- Tap Next.
Note: If you get the option to type in server settings, enter the following:
Server: m.one.com
Domain: Leave this field empty.
Step 9 - Disable notes and reminders
Syncing notes and reminders is not supported at the moment, so we recommend disabling them.
Click Save to save your settings.
Step 10 - All done!
Your account is now set up, and your emails, contacts and calendar events will sync automatically.
Note: It may take a while until all your emails are synced and available on your iPhone.
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