This article guides you through cancelling your web hosting subscription when you can't access the contact email address. It needs to be cancelled 30 days before the subscription renewal. Otherwise the subscription will be renewed and the invoice is to be paid. We send the yearly invoice 60 days before renewal with the exact cancellation date.
Note: If you only want to cancel or downgrade an add-on feature, please check this guide instead: How do I cancel an add-on on my subscription?
When you cannot cancel online with the cancellation link, you're welcome to use our cancellation form:
- Click the link above to open the form in your browser. We recommend using Google Chrome.
- Fill out the form.
- If the subscription is registered on an organisation, include proof you are authorised to sign, like a company stamp or letterhead.
- Sign the form. Unfortunately, we cannot accept a typed signature.
- Scan or take a picture of the signed form and send it to our support.
Once your cancellation is processed, you will receive a separate email confirmation stating your subscription's expiration date. You will also see a notification in your control panel.
Tip: We aim to answer within 24 hours. However, if you have not received an answer within three days, please check if our reply has ended up in your spam folder. Otherwise, you can contact our chat support, and we'll look into it.