At One.com we recognize two types of owners:
Subscription owner - owns all content on the web space including email, and is responsible for paying the subscription fees and keeping the contact details up-to-date.
- Domain owner (registrant) - owns the domain name and needs to approve changes on the domain, e.g. name server changes, updates to registration details on the domain, or domain transfers to another registrar.
In most cases, the subscription owner and the domain registrant are the same. However, they can be different entities.
How come the subscription owner and domain owner are different?
This is often due to the following reasons:
When a domain was transferred to One.com
When an existing domain is transferred to One.com, (depending on the TLD and the date of the transfer) the registration details of the domain stay the same. So if you've placed an order on our website with different details then were registered on the domain, you now have two different owners for the subscription and domain.
After an owner change
The owner of the subscription was changed in the past, but for some reason, the domain wasn't included. Maybe the person making the changes wasn't aware that the domain owner can be different, or it wasn't deemed necessary at the time.
If the contact email address has been changed
The contact email address serves two purposes: it's the username for the control panel and the address where we send all our communications, like passwords and invoices. It's quite common that this email address gets updated over time.
However, when you change the contact email address, this doesn't automatically change the email address on the domain. In the control panel, these are two separate actions, and often people only change one address.
Tip: Are you not sure what the current details are for your subscription and domain? Check our guide: Where can I find my current contact details?