This article explains where you can find and update your contact details for your subscription and domain in the one.com Control Panel.
Please note that your subscription and domain can be registered with different details. In that case, you'll see two sets of information. Not sure about the difference? Check our article explaining the difference between the subscription and domain owner.
Tip: If you are looking for your recovery email address, log in to your one.com Control Panel, go to "My account", then "Account settings".
- Step 1 - Go to My account My products
- Step 2 - Click Edit contact details
-
Step 3 - Review your contact details
- Why does updating the domain email address require an owner change?
- Exception 1: Different details for the domain and subscription
- Exception 2: No access to the domain email
Step 1 - Go to My account > My products
Log on to your one.com Control Panel and click My account > My products in the top right menu.
Step 2 - Click Edit contact details
Click Manage for the domain you want to change the details for and select Edit contact details in the menu that appears.
Step 3 - Review your contact details
Here, you can find and update your contact details. If you have the same owner details for both the web space and domain, you will see only one box called Change web space and domain owner details, containing all your details.
If the web space and domain are registered on different details, there are two sets of owner details. One for the web space and one for the domain. This is the case in the image below:
Why does updating the domain email address require an owner change?
Changing the email address will start an owner change procedure for generic top-level domains (.com, .net, .org, etc.). The domain registry ICANN determines these rules, which are similar to owner changes. These regulations must be followed by one.com.
This is free, of course, when you're changing the contact details of the domain or subscription and not the actual owner.
For country-code top-level domains (.de, .fr, .se, etc.), the rules are determined by the registry for each domain, and in most cases, you can update the email address via the Control Panel.
If you can't access the Control Panel, we can help you update your contact email address to regain access. Please attach the signed form to a message to our support team, and they will help you complete the update.
-
Exception 1: Different details for the domain and subscription
If the domain is registered under different details than your subscription account, you'll need to request an update key to change the domain details. Follow steps 1 and 2 above, and then skip to this part:
- Click on the Request update key button to receive an email with the key.
- Check your email.
Above the Update key button, you can see the email address to which the key was sent. - Copy and paste the key from your email into the Update key box.
- Click Update.
- All done! Your domain details have now been updated.
Note: Sometimes, it may take longer to update your domain details because we manually check if they are valid.
- Click on the Request update key button to receive an email with the key.
-
Exception 2: No access to the domain email
If you don't have access to the email associated with the domain registration, you can update your domain details using our downloadable Domain Owner Form. First, follow steps 1 and 2 above, and then skip to this part:
- Click on the Request Domain Owner Form button.
- On the next page, enter the new owner information and click Update.
- You will now see the form with the information you entered. Please sign the form.
- Attach the signed form to a message to our support team. They will help you complete the update.
Tip: If you don't want to print the form, you can sign it electronically using an image editing software like Paint. Just make sure the signature is handwritten. We do not accept typed signatures.
- Click on the Request Domain Owner Form button.
Related articles: