This guide explains how to transfer your domain from one.com to another Registrar (domain provider). This procedure has a few exceptions, depending on what kind of domain you want to transfer. The support will know how to handle the specific procedure for your domain when you contact them (in step 1).
To transfer your domain to another registrar, you need an Auth-ID (also known as an EPP code). You give this code to the new registrar to start the transfer.
Note: A transfer of the domain is not a cancellation. If you want to cancel your subscription with one.com, that is a separate process. If you need help with this, please check our guide How do I cancel my web hosting subscription?
How do I transfer my domain?
Following these steps to transfer your domain:
- To retrieve the Auth-ID, please get in touch with our support, and they will send it to you. The Auth-ID is sent to the email address registered on your domain.
- Copy the Auth-ID and give it to your new registrar. The procedure may differ slightly between companies, so please ask your new registrar about their specific process.
- All done! Please note that the domain name is the only thing being transferred. No files or emails will be transferred from your web space at one.com.
Note: You can also receive the Auth-ID during the cancellation process. Choose to cancel both your subscription and domain. In the last step of the cancellation process, we ask what you want to do with your domain. Choose to transfer the domain to another registrar, to receive the Auth-ID.
I didn't receive the Auth-ID
The Auth-ID is sent to the email address registered on your domain, not the contact email. If you are unsure which email is registered on the domain, you can see the current owner details in your one.com control panel.
Need to change the domain email? Please check our guide How do I change the registrant email for my domain?