In this article, we have listed some limitations likely to cause the 1-click WordPress migration to fail and explain what you can do to solve a failed migration.
Limitations
- The current .htaccess-file will be replaced with the default .htaccess from the WordPress installation. If you have added custom settings to the .htaccess, you will need to add them again after completing the migration.
- Migration of Multisite is not yet supported and can cause the migration to fail.
Remove the failed migration
- Go to your WordPress installations page in the WP dashboard of your control panel.
- Locate the failed migration.
- Click the three dots next to the status information.
- Click on Delete.
- Enter your control panel password to confirm.
- You can now retry the 1-click migration or start a manual WordPress migration.
Contact support
If you're still experiencing difficulties, please feel free to reach out to our support via chat or email. It is handy to prepare the following answers in case they are needed to troubleshoot.
Questions supporters could ask you:
- Migrating from existing location (= source website URL):
- Migrating to the new location (URL):
- Which method are you using? Is it our 1-click migration tool, or maybe a manual migration?
- If you are experiencing problems: What error message do you get and where? (Screenshots are always helpful)
- We might ask you for your Server Login details if we need to recreate the problem. This information includes the hostname, username, password and port for the source website. If you are migrating a website within one.com and are not sure what your SSH or SFTP details are, we have created the following guides to help you find them:
Note: If your WordPress source site is hosted externally and you are not sure what server details to enter, please contact the hosting provider where your site is currently hosted.
Related articles:
