How do I reset my control panel password?

This guide explains how you reset your password for your one.com control panel. When resetting the password, a one-time code will be sent to your contact email address or previously chosen recovery email or phone number.

• How to reset the password
• I didn't receive the password reset email or SMS
• How to reset the two-step verification (2FA)

Note: To change the password for an email account, please follow the steps in this guide: How do I change my email password?

How to reset the password

1. Click here to reset your password.
2. Enter your domain name or contact email address and click Continue.
3. Select how to receive the one-time code. Either to your contact email address or previously selected recovery details.
4. Check your inbox for the one-time code.
5. Enter the one-time code in the field on the password recovery page and click Continue.
6. Enter your new password twice, and click Save.
7. Done!

Tip: We recommend adding a recovery email address and phone number to your account. That way, you can recover your password easily in case you no longer have access to your contact email address.

I didn't receive the password reset email or SMS

Check the following if you haven't received the email or SMS with the one-time code:

1. Make sure you entered the correct domain name or the registered contact email address. For security reasons, we cannot let you know if an incorrect email address is entered.
2. Check your spam folder.
3. If you've previously added a recovery address or phone number, try one of the other options.

If you still haven't received the one-time code, the only way to regain access is to change your contact email address with a signed PDF form and send it to our customer support. We will then send an email to the new address where you can choose a new password.

The reason we need a signed form and identification is to verify that only you have access to your data. We only need to see the date of birth, full name, signature and expiry date on your ID. For your safety, conceal or redact all other information. This can be done by blacking out text or covering some elements while taking the picture.

Check our step-by-step guide for more information: How do I change my contact details if I cannot log in?

How to reset the two-step verification (2FA)

The two-step verification (2FA) is an added layer of security we recommend using. However, if you've lost access and need to remove it, please use our form:

1. Click the blue button to fill out the form.
2. Take a picture of, or scan a valid picture ID of the subscription owner. We only need to see the date of birth, full name, signature and expiry date on your ID.
3. For your safety, please conceal or redact all other information.
4. If the owner is a company or association, include a company stamp, letterhead or registry excerpt.
5. Sign the form.
6. Send the form and the attachments to our support, and they will help you further.

Related articles:

• I don't remember the email address to log in
• How do I log in to my web space?