FAQ: Premium Mail and Mobile Sync
For the best and most reliable experience, we recommend updating your settings to modern Mail and Calendar sync protocols or upgrading to Exchange, which offers full premium functionality.
We have long supported Exchange ActiveSync (EAS) in Premium Mail. However, Microsoft has announced future changes that may affect this older technology, so moving to modern protocols or Exchange will ensure a stable connection in the future.
This FAQ answers the most common questions about what this means for your subscription.
Who is affected?
If you have a Premium Mail or Guru plan and currently use EAS for Mobile Sync, you should be aware that Microsoft’s changes will affect this functionality in the future.
We recommend updating your settings now or upgrading to Exchange to keep your connection stable and reliable.
What do I need to do?
You have two main options:
1. Update your settings to use modern protocols
Keep using your existing email account and credentials with no data loss. By updating your settings, you can sync across devices using:
- Sync Email across devices
- Sync Calendar across devices
- CardDAV for contacts
Sync Email across devices
For Android users:
Setting up email in the Samsung app on Android
For Mac and iOS users:
For Windows users:
Setting up mail in Microsoft Outlook
Setting up mail in the New Outlook for Windows
Setting up mail in the Windows Mail app
Sync Calendar across devices
For Android users:
How to sync your calendar on Android using CalDAV
For Mac and iOS users:
How do I sync the calendar with my Mac using CalDAV?
How do I sync the calendar with my iPhone using CalDAV?
For Windows users:
How to Sync Calendar in Outlook with CalDAV
Setting up Thunderbird with CalDAV on Windows
2. Upgrade to Exchange Online
Upgrade to Exchange for a seamless experience with full email, calendar, and contacts support.
Check this guide on how to upgrade from Premium Mail to Exchange.
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